Casual Ticketing Assistant

Leicester Tigers; Leicester; On-site; GBP 12,000 - 15,000; Part time

Job summary

Leicester Tigers is seeking a passionate and driven Casual Ticketing Assistant to join the Ticket Office team at Mattioli Woods Welford Road. You will sell and administer match tickets, assist customers and handle on-venue queries on match days and some non-match-day Saturdays.

The role reports to the Ticket Office Team Leader and requires flexibility to work Fridays, Saturdays or Sundays and non-match-day Saturdays. Eligibility to work in the UK is essential.

Qualifications

• Excellent communication and customer service skills.
• A team player who builds positive working relationships.
• Available to work evenings and weekends, including home fixtures.
• Eligible to work in the UK.
• Desirable: experience in a similar role.

Responsibilities

• Sell and administer match tickets and other products on sale in the ticket office.
• Arrange and distribute match-day ticket collections.
• Answer customer queries by phone, email and in person.
• Deal with customers efficiently and courteously.
• Work on match days (Fridays, Saturdays or Sundays) and non-match-day Saturdays as required.

Skills

Customer service

Team player

Flexibility

Evenings/weekends

Eligibility to work in UK

Job description

Leicester Tigers are looking for a passionate and driven person to work in the club’s Ticket Office as a Casual Ticketing Assistant.

The Role

Reporting to the Ticket Office Team Leader, you will sell and administer match tickets and other ticket office products, help customers and work on match days and some non-match-day Saturdays at Mattioli Woods Welford Road.

Key Responsibilities

• Sell and administer match tickets and other products on sale in the ticket office
• Arrange and distribute match-day ticket collections
• Answer customer queries by phone, email and in person
• Deal with customers efficiently and courteously
• Work on match days (Fridays, Saturdays or Sundays) and non-match-day Saturdays as required

About You

• Excellent communication and customer service skills
• A team player who builds positive working relationships
• Available to work evenings and weekends, including home fixtures
• Eligible to work in the UK
• Desirable: experience in a similar role

Key Details

• Location: Mattioli Woods Welford Road, Leicester
• Contract: Zero-hour, casual
• Pay: National Minimum Wage
• Applications are reviewed as and when they are needed