Ticket Office Team Leader

West Sussex.info; Chichester; On-site; GBP 26,600 - 28,000; Full time

Benefits offered by this job

Free event tickets

Group Performance Share scheme

Energetic and supportive work environment

Job summary

West Sussex.info is seeking a Ticket Office Team Leader in Chichester, UK to guide and inspire our Ticket Office Executives. This role involves developing a high-performing team, coaching individuals, and ensuring outstanding service delivery.

The ideal candidate has team leadership experience, strong communication skills, and the ability to analyze data for continuous improvement. Join us for a vibrant work experience with excellent benefits, including free event tickets and a group performance share scheme.

Qualifications

• Experience supervising or leading a team.
• Proven ability to coach and develop individuals.
• Confidence analyzing data to identify trends and opportunities.

Responsibilities

• Lead, coach and motivate the Ticket Office team.
• Monitor performance and provide regular insights and reporting.
• Assess call quality and deliver constructive feedback.

Skills

Team supervision

Coaching and development

Data analysis

Problem-solving

Communication skills

Organisational skills

Flexibility

Proficiency in Microsoft Office 365

Job description

Helping people find jobs in the local area since 2008

Salary £26,600 to £28,000 per annum Depending on skills and experience; Excellent benefits

Our Ticket Office sits at the heart of our world‑famous Events - a fast‑paced, fun and highly collaborative environment where no two days are the same. We’re looking for a Ticket Office Team Leader to help guide, support and inspire our brilliant team of Ticket Office Executives as we deliver exceptional experiences for every guest.

About the role

As our Ticket Office Team Leader, you'll play a central role in developing a team of around 26 Executives, creating a positive, supportive and high‑performing culture. You’ll coach individuals, monitor performance, analyse data and champion continuous improvement, ensuring we always deliver outstanding service across inbound sales, customer queries, outbound engagement and key operational tasks.

You’ll work closely with the Ticket Office Manager and wider internal teams to ensure the smooth and successful delivery of ticketing operations throughout the year - including providing support during our flagship Events.

If you thrive in a vibrant environment, love developing people and enjoy finding opportunities to make things even better, this is the perfect next step.

What you’ll do

• Lead, coach and motivate the Ticket Office team
• Monitor performance and provide regular insights and reporting
• Assess call quality and deliver constructive, engaging feedback
• Identify development needs and support growth through meaningful coaching
• Keep Knowledge Hub and training materials up to date
• Build strong relationships with internal stakeholders
• Drive continuous improvement and champion a “can‑do” culture

What you’ll bring

• Experience supervising or leading a team
• Proven ability to coach and develop individuals
• Confidence analysing data to identify trends and opportunities
• Creative problem‑solving with a focus on improvement
• Strong communication and customer service skills
• Excellent organisational and prioritisation skills
• Flexibility to work weekends during peak sales periods and Event season
• Proficiency in Microsoft Office 365

What you’ll get

• Free event tickets
• Group Performance Share scheme
• The opportunity to work in an energetic, supportive and truly unique environment