Senior Temporary Accommodation Lead

Ipswich Borough Council; Ipswich; Presencial; GBP 30.000 - 38.000; Jornada completa

Descripción de la vacante

Ipswich Borough Council is seeking a Senior Temporary Accommodation Officer to lead a team responsible for managing temporary accommodation hostels and external units. The role involves addressing difficult customer issues, monitoring rent arrears, and supervising staff performance to ensure a fair and thorough service in line with best practice.

The position requires strong leadership within housing services and a commitment to delivering high-quality customer outcomes in a public sector

Responsabilidades

• Managing and developing a team responsible for temporary accommodation hostels and external units.
• Handling difficult customer issues and ensuring fair, thorough service.
• Monitoring rent arrears and staff performance to reflect best practice.

Conocimientos

Team management

Customer service

Housing services

Descripción del empleo

Ipswich Borough Council is seeking a Senior Temporary Accommodation Officer to lead a team responsible for managing temporary accommodation hostels and external units. The role involves addressing difficult customer issues, monitoring rent arrears, and supervising staff performance to ensure a fair and thorough service in line with best practice.

The position requires strong leadership within housing services and a commitment to delivering high-quality customer outcomes in a public sector