Temporary Accommodation Officer

Vivid Resourcing Ltd; Newport; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Vivid Resourcing Ltd in Newport, Wales, is seeking an Accommodation Officer to support housing services for temporary, transitional and settled accommodation provided by the Council. You will help respond to homelessness with dedication and resilience.

This role offers diverse experience, opportunities for development, and requires a proactive approach under pressure. Immediate start with a 12-month contract and hybrid working pattern.

Qualifications

• Experience delivering housing services.
• Ability to manage rent accounts and identify support needs.
• Strong customer service and communication skills.

Responsibilities

• Manage rent accounts keeping debts to a minimum
• Safeguard tenants and identify support needs
• Manage placements and movements of clients to maximise suitable accommodation
• Provide duty in the office completing license agreements, occupational contracts and housing benefit forms
• Travel around on patch

Skills

Housing services experience

Customer service

Debt management

Job description

Job Category: Housing
Hours per week: 37.5
Start date: Immediate start
2 - 4 days in office and out on inspections, 1 day remote
Contract Length: 12 months!

Summary

We are seeking an Accommodation Officer to assist our busy team with bookings for temporary accommodation and with the management of Temporary, Transitional and Settled accommodation provided by the Council to respond to homelessness in Newport.
We are seeking an energetic individual with experience of providing housing services and a passion for making a difference. This post offers a wide range of experience, challenges, and personal and professional development to the successful applicant.
Demonstrates resilience and a proactive work ethic, maintaining high performance under pressure. Able to manage stress effectively, adapt to challenging situations, and handle confrontation in a professional and constructive manner.
If you can evidence your ability to deliver effective services and outcomes in this field, we would love to hear from you.

Key result areas

• Manage rent accounts keeping debts to a minimum
• safeguarding tenants and identifying support needs
• Management of placements and movements of clients to maximise suitable accommodation
• provide duty in the office completing license agreements, occupational contracts and housing benefit forms
• be able to travel around on patch