Temporary Accommodation Officer

Niyaa People; Shaftesbury; On-site; GBP 23,000 - 32,000; Full time

Job summary

Niyaa People is recruiting on behalf of a leading social housing provider for an experienced Temporary Accommodation Officer in Shaftesbury to provide proactive housing management and support to residents at risk of homelessness.

You will work with individuals and families in temporary accommodation to help them maintain their tenancy, maximise income and progress towards secure, permanent housing, while coordinating with partner agencies and authorities.

Qualifications

• Experience in housing, supported housing, homelessness, temporary accommodation or related care environment.
• Knowledge of housing management and tenancy sustainment.
• Experience with vulnerable residents and complex needs, with safeguarding awareness.
• Knowledge of welfare benefits and financial inclusion.
• Strong communication and interpersonal skills.
• Ability to work independently and with partners.
• Good IT skills and accurate record keeping.

Responsibilities

• Manage a caseload of residents in temporary accommodation, providing housing advice, guidance and tenancy sustainment support.
• Develop personal housing plans with residents and support their move towards permanent accommodation.
• Provide advice and assistance with Housing Benefit, Universal Credit, PIP, appeals and income maximisation.
• Monitor rent accounts and arrears, working with residents and accounts teams to establish budgeting plans.
• Manage tenancy terminations, voids and allocations to minimise void turnaround times.
• Respond proactively to ASB, safeguarding concerns, and liaise with external agencies.
• Undertake regular inspections, ensure properties and communal areas are safe and well maintained.
• Maintain accurate housing and customer records in line with data requirements.
• Work with supported housing teams, local authorities, social services and voluntary-sector providers.

Skills

Housing management

Tenancy sustainment

Welfare benefits

Income maximisation

Communication skills

Independent working

Team collaboration

Trauma-informed approach

Job description

We are recruiting on behalf of a leading social housing provider for an experienced Temporary Accommodation Officer in Shaftesbury to provide proactive housing management and support to residents at risk of homelessness.

The role will involve working closely with individuals and families in temporary accommodation, helping them maintain their tenancy, maximise their income and progress towards secure, permanent housing.

Key Responsibilities of a Tmporary Accommodation Officer:

• Manage a caseload of residents in temporary accommodation, providing housing advice, guidance and tenancy sustainment support.
• Work with residents on a one-to-one basis to develop personal housing plans and support their move towards permanent accommodation.
• Provide advice and assistance with Housing Benefit, Universal Credit, PIP, appeals and income maximisation.
• Monitor rent accounts and arrears, working with residents and Customer Accounts teams to establish sustainable payment and budgeting plans.
• Manage tenancy terminations, voids and allocations, helping to minimise void turnaround times.
• Respond proactively to ASB, nuisance, harassment and safeguarding concerns, working with relevant teams and external agencies.

• Undertake regular accommodation and scheme inspections, monitor repairs and ensure properties and communal areas remain safe and well maintained.
• Maintain accurate housing and customer records, ensuring compliance with relevant legislation, policies and data requirements.
• Work collaboratively with supported housing teams, local authorities, social services, health professionals and voluntary-sector providers.

About You:

• Experience within housing, supported housing, homelessness, temporary accommodation or a related care/support environment.
• Good knowledge of housing management, tenancy sustainment and relevant housing legislation.
• Experience working with vulnerable residents and complex needs, with an understanding of safeguarding and trauma-informed approaches.
• Knowledge of welfare benefits and financial inclusion, including Housing Benefit and Universal Credit.
• Strong communication and interpersonal skills, with the ability to build trust and manage sensitive conversations.
• Experience managing ASB, tenancy issues and safeguarding concerns.
• A proactive, customer-focused approach and the ability to work independently while collaborating effectively with partner agencies.
• Good IT skills and experience maintaining accurate customer and housing records.

This is an excellent opportunity for a housing professional who is passionate about supporting vulnerable residents, preventing homelessness and helping people move towards safe, secure and sustainable homes.