Temporary Accommodation Officer

Vivid Resourcing Ltd; Pontarfynach; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Vivid Resourcing Ltd is seeking an Accommodation Officer to assist a busy housing team in Newport. The role involves bookings for temporary accommodation and managing council-provided housing to respond to homelessness.

The successful candidate will have housing experience, a proactive work ethic, and the ability to manage stress and confrontation professionally. Immediate start with hybrid working (2-4 days in office, 1 day remote).

Qualifications

• Experience delivering housing services.
• Ability to remain resilient under pressure and handle confrontation professionally.
• Willingness to travel across the patch to support clients.

Responsibilities

• Manage rent accounts and minimise debts.
• Safeguard tenants and identify support needs.
• Manage placements and movements of clients to maximise suitable accommodation.
• Provide duty in the office completing license agreements, occupational contracts and housing benefit forms.
• Be able to travel around on patch.

Skills

Housing services experience

Resilience

Customer service

Travel readiness

Job description

Job Category: Housing

Hours per week: 37.5

Start date: Immediate start

2 - 4 days in office and out on inspections, 1 day remote

Contract Length: 12 months!

Summary

We are seeking an Accommodation Officer to assist our busy team with bookings for temporary accommodation and with the management of Temporary, Transitional and Settled accommodation provided by the Council to respond to homelessness in Newport.

We are seeking an energetic individual with experience of providing housing services and a passion for making a difference. This post offers a wide range of experience, challenges, and personal and professional development to the successful applicant.

Demonstrates resilience and a proactive work ethic, maintaining high performance under pressure. Able to manage stress effectively, adapt to challenging situations, and handle confrontation in a professional and constructive manner.

If you can evidence your ability to deliver effective services and outcomes in this field, we would love to hear from you.

Key result areas

• Manage rent accounts keeping debts to a minimum
• safeguarding tenants and identifying support needs
• Management of placements and movements of clients to maximise suitable accommodation
• provide duty in the office completing license agreements, occupational contracts and housing benefit forms
• be able to travel around on patch