Senior Temporary Housing & Accommodation Lead

Ipswich Borough Council; Ipswich; Presencial; GBP 40.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Disability Confident employer scheme

Descripción de la vacante

Ipswich Borough Council is seeking a Senior Temporary Accommodation Officer to lead a team overseeing temporary accommodation hostels and external units in Ipswich. The role involves resolving difficult customer issues, monitoring rent arrears, and driving staff performance to deliver a fair, high-quality service.

The position requires strong communication, reporting, and relationship-building skills, with an emphasis on accuracy, initiative, and the ability to adapt to changing needs within a

Formación

• Proven ability to communicate effectively verbally and in writing.
• Ability to prioritise own workload and others to meet deadlines.
• Ability to write reports and produce statistics.
• Ability to build and maintain relationships with external organisations.
• Demonstrate accuracy and attention to detail when maintaining records.
• Ability to work with minimal supervision and use initiative.
• Proven ability to develop ideas for problem resolution and make decisions.
• Flexible and adaptable to change.

Responsabilidades

• Lead and develop a team responsible for managing temporary accommodation hostels and external units.
• Handle difficult customer issues and monitor rent arrears and staff performance.
• Produce and present reports and statistics to inform service improvements.

Conocimientos

Communication skills

Report writing

Time management

Relationship building

Attention to detail

Handling difficult situations

Initiative

Problem solving

Adaptability

Team leadership

Educación

NVQ Level 4 or equivalent

First aid certificate

Descripción del empleo

Ipswich Borough Council is seeking a Senior Temporary Accommodation Officer to lead a team overseeing temporary accommodation hostels and external units in Ipswich. The role involves resolving difficult customer issues, monitoring rent arrears, and driving staff performance to deliver a fair, high-quality service.

The position requires strong communication, reporting, and relationship-building skills, with an emphasis on accuracy, initiative, and the ability to adapt to changing needs within a