Senior Temporary Accommodation Officer

Ipswich Borough Council; Ipswich; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Ipswich Borough Council is seeking a Senior Temporary Accommodation Officer to lead a team overseeing temporary accommodation hostels and external units in Ipswich. The role involves resolving difficult customer issues, monitoring rent arrears, and driving staff performance to deliver a fair, high-quality service.

The position requires strong communication, reporting, and relationship-building skills, with an emphasis on accuracy, initiative, and the ability to adapt to changing needs within a

Qualifications

• Proven ability to communicate effectively verbally and in writing.
• Ability to prioritise own workload and others to meet deadlines.
• Ability to write reports and produce statistics.
• Ability to build and maintain relationships with external organisations.
• Demonstrate accuracy and attention to detail when maintaining records.
• Ability to work with minimal supervision and use initiative.
• Proven ability to develop ideas for problem resolution and make decisions.
• Flexible and adaptable to change.

Responsibilities

• Lead and develop a team responsible for managing temporary accommodation hostels and external units.
• Handle difficult customer issues and monitor rent arrears and staff performance.
• Produce and present reports and statistics to inform service improvements.

Skills

Communication skills

Report writing

Time management

Relationship building

Attention to detail

Handling difficult situations

Initiative

Problem solving

Adaptability

Team leadership

Education

NVQ Level 4 or equivalent

First aid certificate

Job description

As a Senior Temporary Accommodation Officer, you’ll play a pivotal role in managing and developing a team responsible for managing our temporary accommodation hostels and external accommodation units, this includes managing difficult customer issues along with monitoring rent arrears and staff performance. Ensuring our customers receive a fair and thorough service and reflect best practice.

Demonstrate effectivecommunication skills bothverbally and in writingAbility to prioritise own workload and that of others in orderto meet deadlinesAbility to write reports andproduce statisticsApplication/interviewAbility to build and maintaingood working relationships withexternal organisationsDemonstrate accuracy andattention to detail whenmaintaining recordsAbility to deal with difficult andstressful situations whilstmaintaining standard of workAbility to work using owninitiative with minimalsupervisionProven ability to produce anddevelop ideas for problemresolution and make difficultdecisionsFlexible and adaptable inresponse to change2 A levels or ONC/OND or anNVQ Level 4 or 3 yearsqualitative experience.Housing Related QualificationFirst aid certificate

Proud member of the Disability Confident employer scheme

Senior Temporary Accommodation Officer

Company: Ipswich Borough Council Salary: £40,444 to £42,123 a year Hours: Full-time Location: Ipswich, IP1 2DE Working pattern: On-site Job type: Permanent Posting date: 28 Oct 2026 Closing date: 11 Nov 2026

Summary

As a Senior Temporary Accommodation Officer, you’ll play a pivotal role in managing and developing a team responsible for managing our temporary accommodation hostels and external accommodation units, this includes managing difficult customer issues along with monitoring rent arrears and staff performance. Ensuring our customers receive a fair and thorough service and reflect best practice.

Essential requirements

Demonstrate effectivecommunication skills bothverbally and in writingAbility to prioritise own workload and that of others in orderto meet deadlinesAbility to write reports andproduce statisticsApplication/interviewAbility to build and maintaingood working relationships withexternal organisationsDemonstrate accuracy andattention to detail whenmaintaining recordsAbility to deal with difficult andstressful situations whilstmaintaining standard of workAbility to work using owninitiative with minimalsupervisionProven ability to produce anddevelop ideas for problemresolution and make difficultdecisionsFlexible and adaptable inresponse to change2 A levels or ONC/OND or anNVQ Level 4 or 3 yearsqualitative experience.Housing Related QualificationFirst aid certificate

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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