Senior Technology Trainer

ZEDRA; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global company in the UK seeks a Senior Technology Trainer to lead innovative training programs aimed at optimizing business systems. The ideal candidate will have over five years of experience in technology training and a degree in a relevant field. Responsibilities include designing training initiatives, delivering sessions both in-person and virtually, and mentoring other trainers. Strong skills in communication, adaptability, and instructional design are essential for success in this role.

Qualifications

• 5+ years of experience in technology training within a multinational environment.
• Strong skills in creating high-quality training materials.
• Ability to evaluate training effectiveness and improve programs.

Responsibilities

• Lead and manage the technology training program aligning with business goals.
• Design and implement initiatives to drive user adoption.
• Deliver training sessions tailored to diverse audiences.

Skills

Instructional design

Communication

Mentoring

Digital training platforms

Adaptability

Education

Degree in IT, Education, Business, or equivalent

Professional qualifications in instructional design or technology training

Tools

Learning Management Systems (LMS)

Quantios NavOne

LaserFiche

PAXUS

Job description

As a Senior Technology Trainer at ZEDRA, you will lead the design and delivery of innovative training programs that empower employees to make the most of our core business systems. Youll drive user adoption, support change management across projects, and mentor other trainers to ensure consistent, high-quality learning experiences. This role is key to enabling operational excellence and fostering a culture of continuous improvement.

This role will require occasional travel to support training needs across the business.

Key Accountabilities

• Lead and manage the organisations technology training program, ensuring it supports business needs and strategic goals.
• Regularly assess and refine existing training provision, identifying gaps and shaping the future direction of technology learning.
• Design and implement innovative initiatives that drive user adoption and strengthen proficiency across core applications and platforms.
• Deliver impactful training sessions both in person and virtually tailored to diverse audiences and aligned with ongoing projects.
• Collaborate closely with project teams to embed training into delivery plans, supporting smooth change management and successful adoption.
• Provide mentorship and guidance to other trainers, fostering professional growth and ensuring consistency in training standards.

Knowledge and Experience

• Proven experience in designing and delivering technology training programs with successful outcomes in a multinational corporate environment (5 years+).
• Experience of Quantios NavOne, LaserFiche or PAXUS would be an advantage.
• Degree in IT, Education, Business, or equivalent, certifications in technology training.
• Strong communication and presentation skills, able to explain complex concepts clearly.
• Skilled in creating high-quality training materials (guides, presentations, e-learning, videos).
• Experience delivering both in-person and virtual training sessions, adapting to audience needs.
• Ability to develop engaging content for different learning styles and business requirements.
• Skilled in evaluating training effectiveness and improving programs based on feedback.
• Proficient with Learning Management Systems (LMS) and digital training platforms.
• Up-to-date knowledge of technology trends, systems, and applications.
• Experience mentoring junior trainers and promoting continuous learning.
• Professional qualifications in instructional design or technology training are desirable.
• Excellent organizational and time management skills, able to handle multiple initiatives under pressure.
• Strong communication skills in English essential, other spoken languages would be advantageous.