Senior Technical Writer

Global Relay; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading technology company in Greater London is seeking an experienced Senior Technical Writer to join their Technical Communication team. The ideal candidate will create user assistance content, collaborate with various departments, and maintain a user-focused approach. With over 7 years of experience in technical writing, applicants should demonstrate a portfolio showcasing their skills. The company offers numerous opportunities for career development and promotes a diverse and inclusive work environment.

Qualifications

• 7 years Technical Writing experience creating content for diverse audiences.
• A portfolio providing writing samples and documentation process is required.
• Working knowledge of HTML, CSS, and API schemas for developer documentation.

Responsibilities

• Research user roles and workflows to create beneficial materials.
• Collaborate with various departments to produce consistent content.
• Manage multiple projects and parallel deadlines.
• Stay current with advances in the technical writing field.

Skills

Technical Writing

Proofreading

Content Management Systems

Writing Skills

Adobe Acrobat

Visio

Microsoft PowerPoint

SharePoint

XML

Confluence

Education

Degree / Diploma in English, Technical Writing, Computer Science or related field

Tools

Madcap Flare

Salesforce Knowledge

Zendesk

Photoshop

Snagit

Job description

Who we are

For over 25 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.

Your role

Global Relay has a rich history of innovatively solving compliant communication and archiving challenges for regulated organizations of all shapes and sizes. This is a fantastic opportunity for an experienced Technical Writer dedicated to user advocacy and user success to join our growing Technical Communication team.

The Senior Technical Writer will create a diverse set of user assistance content purpose-built to empower users to master the concepts and tasks specific to their successful candidate will create user and configuration guides developer documentation online help reference cards release and maintenance notifications training material feature briefs and other relevant with a variety of content delivery tools is required so we can tailor material to a range of technical aptitudes learning styles and use cases.

Your responsibilities

• Champion our users by researching them their roles responsibilities challenges workflows and more to create the materials to facilitate their ongoing success
• Collaborate with UX Product Technical Communication and Marketing to produce consistent content for various touch points and contexts
• Contribute to the corporate style guide and voice guidelines; reinforce these styles when reviewing content produced by others
• Work with stakeholders to incorporate their insights into your content to ensure your work benefits both our internal teams and external users
• Examine approaches for leveraging technical writing tools and processes to streamline content creation
• Ensure the successful completion of all user content required for each product release or upgrade including secondary and complementary material
• Manage multiple projects and parallel deadlines
• Stay current with advances and trends in the field and industry at large
• Collaborate with and support other Technical Writers

About you

• 7 years Technical Writing experience creating content for diverse audiences e.g. standard users IT personnel programmers / developers data scientists etc.
• A portfolio providing your writing samples and documentation process
• Degree / Diploma in English technical writing computer science or related field
• Advanced knowledge of the following : Online documentation tools e.g. Madcap Flare WordPress Knowledge base authoring tools e.g. Salesforce Knowledge Zendesk Microsoft Office Suite Email campaign tools e.g. Constant Contact HubSpot Graphic editing tools e.g. Photoshop Visio Snagit
• Working knowledge of the following : HTML and CSS API schemas for developer documentation Project management tools i.e. Confluence JIRA Localization tools : e.g. MemoQ Trados Conversational chatbots AI terminology prompt engineering Product strategy software e.g. Productboard Collaboration platforms e.g. Miro Figma
• Advanced interview skills
• Strong interpersonal skills to work effectively and empathetically with internal and external customers subject matter experts all levels of management and peers
• Marketing copywriting proficiency is an asset

What you can expect

At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.

We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.

To learn more about our business culture and community involvement visit .

Required Experience

Senior IC

Key Skills

Proofreading,Adobe Acrobat,Content Management Systems,Technical Writing,Visio,Microsoft Powerpoint,Sharepoint,XML,Confluence,Wiki Systems,Word Processing,Writing Skills

Employment Type

Full Time

Experience

years

Vacancy

1