Senior Technical Systems Engineer: On-site & Remote IT

Emplyfy; Stevenage; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual paid holiday

Job summary

Emplyfy is seeking an experienced Technical Systems Engineer to support managed IT services for established businesses. The role spans technical support, infrastructure upkeep, and hands-on work at client sites.

You will own issues, coordinate with partners and ensure service levels are met. Key requirements include 5+ years in IT, Cyber Essentials and GDPR compliance, strong M365 and Azure skills, Windows Server expertise, and excellent customer communication.

Qualifications

• Minimum 5 years' IT experience in a relevant role.
• Mandatory: Cyber Essentials and GDPR security standards implementation.
• Mandatory: Microsoft 365 apps and cloud services (Email, SharePoint, Teams, OneDrive).
• Experience with Azure administration.
• Windows Server 2016/2019/2022 and GPO/security configuration.
• Strong customer service and clear communication skills.
• Ability to work independently and in a team.

Responsibilities

• Serve as a technical contact for customers and provide effective IT solutions.
• Attend client premises to diagnose faults, repair, and perform maintenance.
• Manage support cases using the Service Desk platform.
• Keep customers informed through the support process per SLAs.
• Escalate major incidents requiring management intervention.
• Review daily priorities and manage workload to complete actions.
• Monitor client environments to meet business requirements.
• Install, configure, test, maintain and repair hardware and software.
• Keep records and documentation up to date.
• Take ownership of urgent incidents, remote or on-site.

Skills

Cyber Essentials & GDPR

Microsoft 365

Intune

RMM platforms

Azure administration

Windows Server

Networking basics

Customer service

Independent working

Tools

Intune

Microsoft 365

Azure

Job description

Emplyfy is seeking an experienced Technical Systems Engineer to support managed IT services for established businesses. The role spans technical support, infrastructure upkeep, and hands-on work at client sites.

You will own issues, coordinate with partners and ensure service levels are met. Key requirements include 5+ years in IT, Cyber Essentials and GDPR compliance, strong M365 and Azure skills, Windows Server expertise, and excellent customer communication.