IT Systems Engineer: On-Site & Remote Support, Azure & M365

Emplyfy; Windsor; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave?

40 days annual leave

Job summary

Emplyfy is seeking an IT Support professional to provide first-line support, act as the main customer contact, and perform on-site diagnostics when needed. You will log and manage incidents, keep clients updated on progress, and escalate critical issues.

The role requires strong troubleshooting, Microsoft 365 expertise, and hands-on tech deployment experience. The ideal candidate has 5+ years in IT support, with Cyber Essentials and GDPR awareness, plus familiarity with Azure and Windows Server

Qualifications

• 5+ years in an IT support role.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Intune, RMM and VoIP/telephony system experience.
• Networking knowledge covering VLANs, DNS, DHCP, TCP/IP, firewalls, switches and routers.
• Windows Server administration (2016, 2019, 2022).
• Azure deployment and administration experience.
• Familiarity with Windows 10, Windows 11 and macOS environments.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Skills

First-line support

Customer communication

Troubleshooting

Time management

Cyber Essentials knowledge

GDPR compliance

Microsoft 365 knowledge

Exchange Online

Teams

SharePoint

OneDrive

Tools

Microsoft 365 Suite

Intune

RMM

VoIP/telephony

DNS/DHCP/TCP/IP

Firewalls/Switches/Routers

Windows Server 2016/2019/2022

Azure

Windows 10/11

macOS familiarity

Job description

Emplyfy is seeking an IT Support professional to provide first-line support, act as the main customer contact, and perform on-site diagnostics when needed. You will log and manage incidents, keep clients updated on progress, and escalate critical issues.

The role requires strong troubleshooting, Microsoft 365 expertise, and hands-on tech deployment experience. The ideal candidate has 5+ years in IT support, with Cyber Essentials and GDPR awareness, plus familiarity with Azure and Windows Server