Senior Technical Support Engineer

Resource Data Management Ltd.; Glasgow; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Technical Support Engineer with a strong background in refrigeration systems. This office-based role in Glasgow offers the opportunity to lead product testing, provide expert technical support, and train other staff members. You will be instrumental in ensuring product reliability and customer satisfaction while collaborating with engineering teams. Join a dynamic and supportive environment where your contributions will be valued, and enjoy a competitive salary along with opportunities for professional growth in a cutting-edge industry. If you're passionate about technology and eager to make a difference, this role is for you.

Benefits

Competitive salary

Optional healthcare

Professional growth opportunities

Collaborative work environment

Qualifications

• Strong understanding of refrigeration systems and HVACR principles.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide after-sales support and lead testing of RDM products.
• Deliver training and maintain technical documentation.

Skills

Refrigeration systems knowledge

HVACR systems familiarity

Problem-solving skills

Team collaboration

Technical communication

Job description

Resource Data Management (RDM) is seeking a motivated and skilled Senior Technical Support Engineer with refrigeration knowledge to join our dynamic team. Based at our Head Office in Glasgow, this role is ideal for someone with a passion for technology and a solid understanding of refrigeration systems who is eager to contribute to software testing, documentation, and training efforts.

Key Responsibilities

1. Provide after-sales support for the entire range of RDM products, serving as the senior escalation point and subject matter expert for all technical enquiries.
2. Lead the testing of the most complex RDM products, providing detailed feedback to engineering and development teams to ensure product readiness and reliability before market launch.
3. Take full ownership of resolving escalations at all levels, from entry-level to the most complex technical issues, ensuring timely and effective solutions while maintaining high customer satisfaction.
4. Deliver training to all levels of technical support staff, from entry-level to mid-level RDM support, ensuring consistent knowledge transfer and skill development across the team.
5. Oversee the creation, updating, and maintenance of technical documentation, ensuring it meets the needs of internal teams and end users, and reflects the latest product features and functionality.
6. Diagnose and troubleshoot hardware and software issues, escalating complex problems when necessary.
7. Collaborate with the product development team to provide feedback based on customer experiences and support interactions.

Qualifications and Skills

1. Strong knowledge of refrigeration systems and principles.
2. Familiarity with HVACR systems, controls, and energy management solutions.
3. Excellent problem-solving and diagnostic skills.
4. Strong team player with the ability to work closely with various other departments.
5. Ability to work effectively both independently and as part of a team.
6. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
7. A strong technical background in controls systems and products.
8. Strong verbal and written communication skills for reports and customer interactions.

Working hours

This is an office-based role at our Glasgow Head office. Core hours are Monday to Friday 13.30 to 10pm with an hour’s lunch break.

Why Join Resource Data Management

1. Competitive salary and benefits package with optional healthcare.
2. Opportunities for professional growth and development.
3. Collaborative and supportive work environment.
4. The chance to work with cutting-edge technology in a growing industry.

How to Apply

Please submit your CV and a cover letter detailing your experience and why you are a great fit for this role to [e-mail] by the 7th of March.

Resource Data Management LTD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.