Senior Support Engineer - £55K - Fully Remote

JR United Kingdom; London; Remote; GBP 55,000; Full time

Job summary

A growing tech consultancy is looking for a Senior Support Engineer to lead their IT Support team in a fully remote role. The ideal candidate will guide processes and implement best practices to support the company's growth. This position offers the chance to work on complex issues and serve as a subject matter expert.

Qualifications

• Experience in leading IT support teams.
• Familiarity with SRE processes.

Responsibilities

• Lead the IT Support team and define support processes.
• Establish best practices for growth and customer support.

Skills

Leadership

IT Support

SRE processes

Job description

Senior Support Engineer - £55K - Fully Remote

Client: Oliver Bernard

Location: London (City of London), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

• Job Views: 4
• Posted: 12.05.2025
• Expiry Date: 26.06.2025

Job Description

Our client is a growing tech and IT consultancy, offering fully remote working. They are seeking a Senior Support Engineer with leadership experience to guide the support team.

In this role, you will lead the IT Support team, define support processes, and establish best practices to support the company's growth and expanding customer base.

You will also have the opportunity to implement SRE-like processes and serve as the team’s SME for escalations and complex issues.