Senior Support Engineer - £55K - Fully Remote

JR United Kingdom; Leigh; Remote; GBP 50,000 - 60,000; Full time

Job summary

A growing tech consultancy in the UK is looking for a Senior Support Engineer to lead their remote IT Support team. The role involves managing escalations and defining best practices as the company scales. Ideal candidates will have leadership experience and a strong background in IT support.

Qualifications

• Experience leading an IT Support team.
• Expertise in defining support processes.

Responsibilities

• Lead the IT Support team and manage complex escalations.
• Define support processes and best practices.

Skills

Leadership

IT Support

Job description

Senior Support Engineer - £55K - Fully Remote

Our client is a growing tech and IT consultancy that offers fully remote working. They are seeking a Senior Support Engineer with leadership experience to lead their support team.

In this role, you will lead the IT Support team, define support processes and best practices as the company scales, and manage complex escalations as the team's SME.