Senior Support Engineer - £55K - Fully Remote

JR United Kingdom; Scales; Remote; GBP 55,000; Full time

Job summary

A growing tech consultancy is seeking a Senior Support Engineer to lead their IT Support team. This fully remote role involves defining processes and implementing best practices as the company scales. Ideal candidates will have leadership experience and be ready to tackle complex issues.

Qualifications

• Experience in leading IT Support teams.
• Expertise in defining processes and best practices.

Responsibilities

• Lead the IT Support team and define processes.
• Establish best practices for scaling operations.
• Serve as SME for escalations and complex issues.

Skills

Leadership

IT Support

Process Definition

Job description

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Senior Support Engineer - £55K - Fully Remote, Scales

Client: Oliver Bernard

Location: Remote

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Our client is a growing tech and IT consultancy, offering fully remote working. They are looking for a Senior Support Engineer with leadership experience to join their team.

You will lead the IT Support team, define processes, and establish best practices as the company scales and their customer base grows.

The role involves implementing SRE-like processes and serving as the SME for escalations and complex issues.