Senior Support Engineer - £55K - Fully Remote

JR United Kingdom; Ashton-under-Lyne; Remote; GBP 55,000; Full time

Job summary

A growing tech consultancy is seeking a Senior Support Engineer to lead their IT Support team. This fully remote role involves defining processes and implementing best practices as the company scales its customer base. The ideal candidate will have strong leadership skills and experience in support functions, along with the ability to address complex issues effectively.

Qualifications

• Senior and experienced Support Engineer needed.
• Expertise in support leadership required.

Responsibilities

• Lead the IT Support team and define processes.
• Establish best practices as the company grows.
• Serve as SME for escalations and complex issues.

Skills

Leadership

IT Support

SRE processes

Job description

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Senior Support Engineer - £55K - Fully Remote, Ashton-under-Lyne

Client:

Oliver Bernard

Location:

Ashton-under-Lyne, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Senior Support Engineer - £55K - Fully Remote

Our client is a growing tech and IT consultancy, offering fully remote working, and is looking for a senior and experienced Support Engineer to lead the support function.

As they scale, they’re seeking someone to bring support leadership expertise to the team.

You’ll have the opportunity to lead the IT Support team, define processes, and establish best practices as the company grows its customer base.

You’ll also be able to implement SRE-like processes and serve as the team’s SME for escalations and complex issues.