Senior Support Engineer - £55K - Fully Remote

JR United Kingdom; West Midlands Combined Authority; Remote; GBP 55,000; Full time

Job summary

A growing tech consultancy seeks a Senior Support Engineer to lead their IT Support team. This fully remote role involves defining processes, establishing best practices, and serving as the subject matter expert for escalations. Join a dynamic team as they expand their services and customer base.

Qualifications

• Experience in support leadership required.
• Expertise in defining processes and best practices.

Responsibilities

• Lead the IT Support team and define support processes.
• Implement SRE-like processes and handle complex issues.

Skills

Leadership

IT Support

SRE Processes

Job description

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Senior Support Engineer - £55K - Fully Remote, London (West End)

Client:

Oliver Bernard

Location:

London (West End), United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Our client is a growing tech and IT consultancy, offering fully remote working. They are looking for a Senior Support Engineer to lead the support function.

As they scale, they seek someone with support leadership expertise to join their team.

You will lead the IT Support team, define processes, and establish best practices as the company expands and their customer base grows.

You will also have the opportunity to implement SRE-like processes and serve as the SME for escalations and complex issues.