Senior Support Engineer - £55K - Fully Remote

JR United Kingdom; Greater Manchester; Remote; GBP 55,000; Full time

Job summary

A growing tech consultancy is looking for a Senior Support Engineer to lead their support team. This fully remote role involves defining support processes and implementing best practices as the company scales. You'll serve as the subject matter expert for escalations and complex issues.

Responsibilities

• Lead the IT Support team and define support processes.
• Serve as the SME for escalations and complex issues.
• Implement SRE-like processes to enhance support operations.

Job description

Job Title: Senior Support Engineer - £55K - Fully Remote, Greater Manchester

Client: Oliver Bernard

Location: Greater Manchester (Remote)

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Our client is a growing tech and IT consultancy offering fully remote working options. They are seeking an experienced Senior Support Engineer to lead their support team.

In this role, you will bring support leadership expertise, define support processes, and implement best practices as the company scales and the customer base expands.

You will have the opportunity to lead the IT Support team, serve as the SME for escalations and complex issues, and implement SRE-like processes to enhance support operations.