Senior Technical Expert

Wärtsilä Corporation; Glasgow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global marine technology leader is seeking a (Senior) Technical Expert Propulsion in Glasgow. This role involves overseeing operational technical inquiries, troubleshooting, and providing support for Wärtsilä propulsion systems. Candidates should have a degree in Mechanical Engineering or Marine Engineering, along with significant experience in service roles with propulsion equipment. This position requires strong communication and analytical skills, and a proactive customer-focused attitude. Fluency in English and potential travel are essential.

Benefits

Professional development opportunities

Dynamic working environment

Supportive team culture

Qualifications

• Degree in Mechanical engineering, Marine Engineering or equivalent.
• High level of experience with Wärtsilä propulsion equipment.
• Experience in a service support role with propulsion equipment.
• Strong communicator and good organizational skills.
• Fluent in written and spoken English.

Responsibilities

• Manage complex technical and operational problems for customer satisfaction.
• Perform troubleshooting and technical field investigations.
• Visit sites for deeper product analysis when needed.
• Handle Technical Requests from customers.
• Communicate with customers regarding technical inquiries.

Skills

Mechanical and automation experience

Team player

Communication skills

Analytical skills

Customer focus

Education

Degree in Mechanical Engineering or Marine Engineering

Tools

Wärtsilä propulsion systems

Control systems

Field service reporting

Job description

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future.With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping.We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services- together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers.In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are now looking for a motivated (Senior) Technical Expert Propulsion to join our technical service team of 11 highly skilled experts working on Wartsila systems both electrically and mechanically covering 4-stroke, 2-stroke and propulsion. The current Propulsion expert team consists of 3 skilled experts. You serve both internal and external customers with all operational technical inquiries related to Wärtsilä Propulsion Equipment. You will provide this support in the field of installation, maintenance and troubleshooting for related equipment’s.

You will report to General Manager Technical Services Central Europe Region. The preferred location for the position is Glasgow, United Kingdom. Other locations in Central Europe Region (Specifically Hamburg, Germany or Schiedam, Netherlands) will be considered.

What will you be doing?

As Technical Expert Propulsion, your work will focus on these responsibilities :

• Manage complex technical and operating problems of the customer and internal stakeholders to reach quality with on-time support and to ensure customer satisfaction.
• Participate in customer and/or vendor meetings as a technical expert, when complex technical matters are handled
• Perform troubleshooting and technical field investigations and screening of field service reporting.
• Visit sites when deeper product, system and/or performance analysis is needed
• Analyse field experience and customer feedback data to improve the products and solutions as well as operation and maintenance of the installation.
• Make complex analysis with adequate conclusions, recommendations and writing logical understandable reports
• Be responsible for handling Technical Requests received from internal and external customers.
• Communicate directly with internal and external customers related to technical enquiries

To be successful in this role, we expect you to have:3>

• Degree in Mechanical engineering, Marine Engineering or equivalent.
• A high level of mechanical and automation experience with Wärtsilä propulsion equipment. Experience with non-Wärtsilä propulsion equipment is a strong plus. The propulsion products consist of a variety of Steerable- and Transverse Thrusters, Controllable Pitch Propellers, Reduction Gears, Electric Pods, Water Jets, reduction gearboxes, rudders and related control systems.
• Experience in a service support role with propulsion equipment or with other large rotating equipment, especially with Wärtsilä products (field service / engineering).
• A true team player with a proactive approach and technical reporting skills who engages and collaborates with others to deliver results.
• You are a strong communicator with good organizational and analytical skills.
• Positive mindset and open to learning new things.
• Proactive customer focused with a service minded attitude.
• Fluent in written and spoken English and the local language of your location (German or Dutch)
• You are willing to travel occasionally.

Why you and us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com .