Senior Technical Consultant - ServiceNow UI / UX (EMEA-based)

ServiceNow; City Of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A global technology leader is seeking a Senior Technical Consultant (UI/UX) to guide clients through effective user experience designs on the ServiceNow platform. The successful candidate will oversee technical project delivery, leverage the ServiceNow UI Builder, and mentor team members while ensuring best practices in UI/UX. Strong expertise in web technologies and excellent communication skills are essential. This is an on-site position in the City of London.

Benefits

Flexible work environment

Health and wellness benefits

Professional development opportunities

Qualifications

• 5+ years experience in UI/UX design roles.
• Strong hands-on experience using the ServiceNow platform.
• Ability to work collaboratively in diverse teams.

Responsibilities

• Guide clients through the design of ServiceNow user experiences.
• Oversee technical delivery and solution implementations.
• Partner with the pre-sales team to scope service engagements.

Skills

Experience with AI integration in workflows

ServiceNow UI Builder expertise

Knowledge of UX/UI principles

Proficiency in JavaScript, HTML, CSS

Excellent communication skills

Customer-centric attitude

Education

Fluency in English

Fluency in French or German (preferred)

Tools

ServiceNow platform capabilities

Workflow Studio

REST API

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This role can be based from any country ServiceNow has an entity in EMEA.

The Senior Technical Consultant (UI/UX) is responsible for guiding clients through the design and implementation of ServiceNow user experiences, with a particular focus on UI Builder, configurable workspaces, portals, and mobile applications.

This role is central to delivering modern, intuitive, and scalable UI/UX solutions on the ServiceNow platform. We expect the successful candidate to act as an expert in UI Builder, with the ability to customize out-of-the-box experiences and create new workspaces and portals from scratch.

Key Responsibilities

Project Delivery

• Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
• Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for UI/UX, UI Builder, Portal and Mobile implementations.
• Lead the implementation of UI Builder solutions, demonstrating expertise in: page design configuration (variants, properties, etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more.
• Perform hands‑on implementation with the ServiceNow platform, leveraging all ServiceNow technologies and capabilities: Workflow Studio/ Flow Designer, JavaScript, REST/SOAP API integrations (incl. MID Servers), Single Sign‑On and more.
• Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
• Mentor colleagues and provide guidance on UX/UI best practices within ServiceNow.
• Serve as an escalation point for complex technical and design challenges.

Pre‑Sales & Advisory

• Partner with the pre‑sales team to scope complex service engagements involving ServiceNow products and UX/UI solutions, with a focus on ServiceNow Platform capabilities.
• Deliver demos, prototypes, and workshops that highlight ServiceNow capabilities.
• Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in the UX/UI area.
• Advise customers on UX/UI strategy, ensuring solutions follow usability, accessibility, and scalability best practices.

Product Collaboration

• Collaborate with ServiceNow product teams by providing feedback on UI Builder and UX/UI features.
• Contribute to new offerings and thought leadership around configurable workspaces, portals, and mobile experiences.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Strong hands‑on expertise in ServiceNow UI Builder, covering page design configuration (variants, properties, etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more.
• Solid knowledge of UX/UI principles, including accessibility, responsive design, and information architecture.
• Experience with ServiceNow portal and mobile implementations.
• Proficiency in core web technologies (JavaScript, HTML, CSS) and ServiceNow platform capabilities (Workflow Studio, REST, integrations).
• Experience and/or willingness to grow in ServiceNow NowAssist products.
• Excellent communication and presentation skills.
• Experience in advising and analysing Product strategies based on business priorities.
• Excellent interpersonal skills, customer‑centric attitude, and experience working with diverse teams.
• Fluency in English is essential
• Additional fluency in French or German is preferred

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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