Senior Technical BA

Galileo Global Education; Remote; GBP 53,000 - 68,000; Full time

Job summary

A leading educational institution in the United Kingdom is seeking a Senior Technical Business Analyst to support the implementation of Salesforce within the University’s systems landscape. The successful candidate will translate complex business needs into actionable technical requirements, ensuring alignment with institutional goals. Strong experience in technical business analysis, stakeholder engagement, and knowledge of student records systems are essential. The role offers a competitive salary package with a range of benefits.

Benefits

30 days annual leave plus bank holidays

Flexible working spaces

Membership of a personal pension scheme

Access to medical cover

Employee discount service

Daily catering allowance

Hybrid and flexible working options

Qualifications

• Extensive experience in technical business analysis across complex programmes.
• Experience working with student records systems and CRMs.
• Strong interpersonal and engagement skills.

Responsibilities

• Utilise advanced technical business analysis techniques for a strategic transformation project.
• Shape and translate complex business needs into actionable technical requirements.
• Coordinate stakeholders and analyse business processes.

Skills

Technical business analysis

Stakeholder engagement

Communication skills

CRM experience (Salesforce/SITS)

Tools

Salesforce

SITS

Job description

• Salary: £53,445 to £67,190 per annum, dependent on skills and experience (this salary includes a 7.5% Market Force Supplement)
• Grade: I
• Hours: 35 per week
• Contract type: Fixed-Term Contract for up to 12 months
• Vacancy Reference: 26/03
• Closing date: Midnight, Sunday 8 February

Job Description Document

How to apply

Please provide a current CV along with a cover letter/statement outlining why you are suitable for the role (referencing your skills and experience against the person specification in the Job Description). Candidates who do not provide a full application (including cover letter/statement) may not be considered.

Role Details

We are seeking a Senior Technical Business Analyst to utilise advanced technical business analysis techniques and systems thinking to support the successful delivery of a strategic transformation project: the implementation of Salesforce and its integration within the University’s systems landscape, with a particular focus on the Student Information System (SITS).

You will shape and translate complex business needs into actionable technical requirements, ensuring alignment with institutional goals, and enabling technology-driven improvements to student and people-related processes. You will also play a pivotal role in coordinating stakeholders, analysing business processes, and supporting the configuration and integration of Salesforce.

To be successful, you should have extensive experience in technical business analysis across complex programmes with multiple stakeholders and systems, along with experience of working with student records systems and CRMs (ideally SITS/eVision and/or Salesforce).

You’ll also have strong interpersonal and engagement skills, excellent communication skills and the ability to successfully collaborate and liaise with both technical and non-technical stakeholders.

About us

Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student’s talents, potential, and aspirations.

Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.

We are a small, friendly and supportive University offering great benefits for our staff including:

• 30 days annual leave plus bank holidays and additional discretionary closure days over Christmas
• Beautiful campus in the heart of Regent's Park, a short walk from Baker Street station
• A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
• Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
• Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
• Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment
• Employee discount service
• £6.50 a day allowance to spend in University catering outlets (when onsite)
• Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role

Unfortunately, we will be unable to consider your application if you do not already have the right to work in the UK. We are unable to offer visa sponsorship for this post.