Senior Technical Account Manager — Enterprise Tech & Strategy

Ben; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

£100 monthly personal Ben Balance

Weekly lunch provided in office

28 days of holidays + buy/sell 5 days

Work-from-abroad scheme

Enhanced parental leave & nursery

Private Medical Insurance

Life Assurance & health check

Job summary

Ben is looking for a Senior Technical Account Manager to bridge our strategic customers and internal teams. You’ll own the technical relationship for your book of accounts, resolve complex benefits configurations, wallet and payroll issues, and guide admins through integrations.

You’ll help shape the product roadmap, coach Associate TAMs, and contribute to scalable playbooks and documentation while delivering exceptional support at scale with a personal touch.

Qualifications

• Strong experience in customer-facing technical roles within a B2B SaaS environment.
• Proven ability to debug integrations and troubleshoot complex software configurations.
• Experience managing enterprise customer relationships in fast-paced settings.
• Collaboration with engineering, product, and customer success teams to drive improvements.
• Experience coaching team members and creating scalable technical resources.
• Strong analytical and problem-solving skills to identify root causes.

Responsibilities

• You will own the technical relationship for your book of strategic accounts, handling complex challenges in benefits configuration, wallet issues, and payroll reporting.
• You will own the most technically challenging accounts requiring senior-level expertise.
• You will lead cross-employer initiatives to ensure seamless platform delivery.
• You will guide admins through complex setups, integrations, and configuration changes.
• You will be a key product advocate translating pain points into product improvements.
• You will build technical resources, playbooks, and documentation to scale the team.
• You will coach and support Associate TAMs in troubleshooting and problem-solving.
• You will contribute to establishing best practices and standards for technical account management.

Skills

Customer-facing tech roles

Debugging & troubleshooting

Enterprise relationships

Cross-functional collaboration

Team coaching

Analytical thinking

Tools

APIs

SQL

Logs debugging

Job description

Ben is looking for a Senior Technical Account Manager to bridge our strategic customers and internal teams. You’ll own the technical relationship for your book of accounts, resolve complex benefits configurations, wallet and payroll issues, and guide admins through integrations.

You’ll help shape the product roadmap, coach Associate TAMs, and contribute to scalable playbooks and documentation while delivering exceptional support at scale with a personal touch.