Senior Technical Account Manager — Enterprise Impact & Equity

United States Digital Space LLC; Greater London; On-site; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Equity

Private Medical Insurance

Parental leave

Nursery scheme

Work-from-abroad scheme

Job summary

BenWe is seeking a Senior Technical Account Manager to bridge our strategic customers with internal teams, owning the technical relationship for a book of accounts and guiding complex configurations, wallet, and payroll-related issues at scale with a personal touch.

You will partner with Product and Engineering to translate customer pain points into actionable improvements, lead technical onboarding and training, create scalable playbooks, and coach Associate TAMs while shaping best practices

Qualifications

• Strong experience in customer-facing technical roles (TAM/CSM/Implementation) in a B2B SaaS environment.
• Ability to debug integrations and troubleshoot complex software configurations.
• Experience managing enterprise customer relationships and escalations in fast-paced settings.

Responsibilities

• Own the technical relationship for strategic accounts and act as escalation point for complex challenges.
• Lead technically challenging accounts with high configuration and integration needs.
• Guide admins through setups, integrations, and configurations; run onboarding/training sessions.
• Collaborate with Product and Engineering to translate customer pain points into product improvements.
• Create scalable technical playbooks, troubleshooting guides, and documentation to empower the team.
• Coach Associate TAMs and contribute to best practices and standards for technical account management.

Skills

TAM experience

Enterprise client management

SaaS technical troubleshooting

Cross-functional collaboration

API/logs debugging

Tools

APIs (testing/troubleshooting)

SQL

Job description

BenWe is seeking a Senior Technical Account Manager to bridge our strategic customers with internal teams, owning the technical relationship for a book of accounts and guiding complex configurations, wallet, and payroll-related issues at scale with a personal touch.

You will partner with Product and Engineering to translate customer pain points into actionable improvements, lead technical onboarding and training, create scalable playbooks, and coach Associate TAMs while shaping best practices