Senior Enterprise Technical Account Manager

PortSwigger Ltd; Knutsford; On-site; GBP 60,000 - 90,000; Full time

Job summary

PortSwigger Ltd. is seeking a Technical Account/Customer Success professional to manage enterprise accounts, monitor deployment health, and drive renewals. You will diagnose complex integrations, coordinate with architects, and communicate across technical and leadership teams.

You'll operate at the intersection of deep technical work and account leadership, leveraging past experience in security tooling or developer-focused SaaS to unblock customers and improve adoption.

Qualifications

• 4–8+ years in hands-on, customer-facing technical roles.
• Experience in enterprise security or developer-tooling SaaS is common.
• Ability to communicate with engineers, security leaders and executives.

Responsibilities

• Own a portfolio of enterprise accounts and monitor usage, support, and renewals.
• Diagnose integration issues (e.g., SAML, CI/CD) and drive fixes.
• Know when to engage Solutions Architect or other specialists.
• Explain technical issues to diverse audiences (devs, security leads, execs).
• Develop reusable playbooks, scripts or approaches for future cases.

Job description

PortSwigger Ltd. is seeking a Technical Account/Customer Success professional to manage enterprise accounts, monitor deployment health, and drive renewals. You will diagnose complex integrations, coordinate with architects, and communicate across technical and leadership teams.

You'll operate at the intersection of deep technical work and account leadership, leveraging past experience in security tooling or developer-focused SaaS to unblock customers and improve adoption.