Senior Support Worker - Social Care

Hertfordshire Partnership University NHS Foundation Trust; Welwyn Garden City; On-site; GBP 28,000 - 32,000; Full time

Job summary

A healthcare organization in Welwyn Garden City is seeking an experienced Senior Support Worker to join their mental health services team. The role involves assessing care needs, providing guidance, and ensuring high-quality care as well as participating in team audits. Applicants should have experience in mental health services and excellent communication skills. This position offers a salary range of £28,860 to £31,671 annually and a permanent contract.

Qualifications

• Experience in mental health or social care.
• Knowledge of Mental Health Act and relevant legislation.
• Excellent verbal and written communication skills.

Responsibilities

• Complete assessments of care needs and risk assessments.
• Provide advice and education to clients and families.
• Participate in team audits and quality care provision.

Skills

Mental Health Services

Communication skills

Problem solving

Tools

Care Notes

Word

Job description

Go back Hertfordshire Partnership University NHS Foundation Trust

Senior Support Worker - Social Care

The closing date is 13 October 2025

We have an exciting and rare opportunity within Mental Health Services for Older People for an experienced Senior Support Worker to join our social care team to assist us with the smooth running of the service.

About us

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 4000 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Our Trust values are:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?

Job responsibilities

• Be allocated a number of people, whom they will complete an assessment of care needs (primarily social care) and risk assessment of patients presenting with a wide variety of clinical conditions. Following this the post holder will be responsible for the development, implementation, and evaluation of programmes of care, without direct supervision (though clinical supervision is implemented as per policy to support you).
• Be required to provide advice, guidance and education to clients and their carers and families regarding social care provision and policy.
• Participate fully in providing quality of care in line with local and national guidelines.
• Act as a role model in providing a service for people with mental health problems.
• Participate in team audit projects associated with the service.
• Be required to challenge practice that compromises or challenges high quality care to older people
• To advise Team Manager of any resource short falls.
• To partake in continuing professional development that will also benefit the development and quality of the service.
• Document all activity on Care Notes (PARIS), ACSIS and Outlook, and to utilise Employee Online, Online Expenses and other computerised systems.

Person Specification

EXPERIENCE, KNOWLEDGE and TRAINING

• Experience of working within mental health services (or other social care service)
• Knowledge of relevant legislation, eg. Mental Health Act, Mental Capacity Act, National Service Framework for Older People, National Dementia Strategy
• Use of computer programmes eg. Word
• Completed training courses relevant to mental health and cognitive disorders
• Knowledge of FACS criteria
• Knowledge and able to use to Care Notes and ACSIS computer systems

COMMUNICATION SKILLS

• Excellent communication skills, verbally and in writing
• Ability to feedback and discuss cases within the multi disciplinary team
• Excellent documentation of duties performed.

ANALYTICAL SKILLS

• Good range of problem solving skills
• Good range of information gathering skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

£28,860 to £31,671 a year Per annum, Pro rata (5% HCAS Included)

Contract

Permanent

Working pattern

Reference number

367-SS-9738

Job locations