Senior Support Engineer – Cloud & On-Prem (UK, Remote)

Black Rainbow; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading software solutions provider in the UK is seeking a Senior Support Engineer responsible for managing complex technical issues in their SaaS platform while mentoring junior engineers. The ideal candidate should have over 5 years of experience in software support, showcasing strong diagnostic skills and technical knowledge. This position offers the flexibility of remote work and flexible hours in an engaging work environment.

Benefits

Remote work

Flexible hours

Engaging work environment

Qualifications

• Over 5 years of experience in software support.
• Experience managing complex technical issues in a SaaS platform.

Responsibilities

• Manage complex technical issues in the SaaS platform.
• Mentor junior engineers.

Skills

Strong diagnostic skills

Technical knowledge

Job description

A leading software solutions provider is searching for a Senior Support Engineer to manage complex technical issues in their SaaS platform while mentoring junior engineers. The ideal candidate will have over 5 years of experience in software support, demonstrating strong diagnostic skills and technical knowledge. This role offers remote work, flexible hours, and an engaging work environment. Join us to make a difference with our innovative investigation case management solutions.