Senior Solutions Architect & Transformation Lead (Remote)

Teleperformance

Weston-super-Mare

Hybrid

GBP 90,000 - 120,000

Full time

6 days ago

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Job summary

Teleperformance is seeking a Solutions Architect - Consulting & Solutioning Manager to shape complex client solutions and drive value-driven outcomes. Remote or hybrid from a Teleperformance office, the role reports to the EVP Business Solutioning & Sales Enablement and leads end-to-end solution design for bids and transformation.

A track record across BPO, outsourcing, digital or tech-enabled services is required.

Qualifications

5+ years of experience in solution design, bid leadership or transformation.
Designed large-scale solutions across multiple countries.
Strong understanding of digital transformation, AI, automation and analytics.
Excellent commercial acumen, including building business cases and risk assessment.
Excellent presentation and stakeholder management, with senior client audiences.
Experience leading virtual teams across cultures and geographies.
Fluent English (C1 or above); French, German, Spanish or Italian is a plus.
Industry expertise in Banking & Financial Services, Telco, or Energy & Utilities.

Responsibilities

Lead end-to-end solution design for complex bids and transformation opportunities.
Consolidate input from industry, operations, AI and automation experts into one coherent solution.
Serve as the lead solution expert during proposal development, guiding and challenging the bid team and resolving scope questions.
Identify and mitigate solution risks, working with Legal, Compliance and Risk teams.
Shape commercial models and business cases (TCO/ROI, outcome-based) together with the pricing team.
Lead solution workshops with clients and partners, and present and pitch the solution to client audiences.