Solutions Architect

Teleperformance SE; Bradley Stoke; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Teleperformance SE is seeking a Solutions Architect - Consulting & Solutioning Manager to lead the design of value-driven, high-impact client solutions. The role is remote or hybrid from a TP office, with a full-time permanent contract, and involves shaping end-to-end architectures for complex bids and transformations across markets.

You will coordinate input from industry, operations, AI and automation experts, guide bid teams, and present compelling solutions to senior client audiences, while

Qualifications

• 5+ years in solution design, bid leadership or transformation in BPO/out sourcing/digital services.
• Track record designing large-scale solutions across multiple countries.
• Strong understanding of digital transformation, AI, automation and analytics.

Responsibilities

• Lead end-to-end solution design for complex bids, RFPs and transformations.
• Coordinate input from industry, operations, digital transformation, AI and automation experts.
• Act as lead solution expert during proposal development and guide the bid team.
• Identify and mitigate solution risks with Legal, Compliance and Risk teams.
• Shape commercial models and business cases with the pricing team.
• Lead solution workshops with clients and partners, and present to client audiences.

Skills

Solution design

Bid leadership

Transformation

Multinational solutions

Digital transformation

AI & automation

Commercial acumen

Stakeholder management

Leading virtual teams

Fluent English

Additional languages

Industry expertise

Job description

Solutions Architect - Consulting & Solutioning Manager

Location: Remote or hybrid from a TP office

Contract: full-time & permanent

• 5+ years of experience in solution design, bid leadership or transformation within BPO, outsourcing, digital or technology-enabled services
• A track record of designing large-scale solutions, ideally across several countries
• A good understanding of digital transformation, AI, automation and analytics
• Strong commercial acumen, including building business cases and assessing risk
• Excellent presentation and stakeholder management skills, with confidence pitching to senior client audiences
• Experience leading virtual teams across functions, cultures and geographies
• Fluent English (C1 or above); French, German, Spanish or Italian is a plus
• Industry expertise in Banking & Financial Services, Telco, or Energy & Utilities

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

Welcome to TP, a global leader in AI-powered digital business services where technology meets human empathy. Generating over €10 billion in annual revenue and backed by a global team of nearly 500,000 passionate experts, we partner with the world's most iconic brands across nearly 100 countries in over 300 languages. By combining advanced artificial intelligence, proprietary technology, and high-touch human care, we redefine digital customer experience, process automation, and enterprise solutions. As a certified Great Place to Work across almost 100 countries, our foundation is built on an inclusive culture and a genuine sense of belonging. Whether you are driving digital transformation, elevating client success, or building cutting-edge solutions, your talent is the key to unlocking what's next.

Why This Role Matters

For solutions professionals, this is a unique opportunity to drive meaningful customer outcomes at scale. You will lead the design of value-driven, outcome-based solutions, strengthen and expand strategic customer partnerships, and help shape global go-to-market strategies that solve real business challenges. We foster a collaborative, high-performance culture built on diversity, equity, and inclusion, where your expertise turns insight into impact, and your leadership powers sustainable growth.

As Solution Architect, you will shape TP's most complex client solutions, reporting to the EVP Business Solutioning & Sales Enablement. You will own the end-to-end design of complex solutions, bringing together business, operational, and technology elements. Your goal is to make every proposal commercially viable, deliverable, and compelling for the client.

How You Will Make an Impact

• Lead the end-to-end solution design for complex bids, RFPs and transformation opportunities, translating client goals into structured, practical solutions
• Bring together input from industry, operations, digital transformation, AI and automation experts into one coherent solution
• Act as the lead solution expert during proposal development, guiding and challenging the bid team and resolving scope questions
• Identify and mitigate solution risks, working with Legal, Compliance and Risk teams
• Shape commercial models and business cases (TCO/ROI, outcome-based) together with the pricing team
• Lead solution workshops with clients and partners, and present and pitch the solution to client audiences

Salary: DOE