Senior Solution Consultant ITSM UK&I

Atlassian; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading software firm is seeking a Senior Solution Consultant with an ITSM focus to join their Advisory Services Delivery team. This role involves creating technical solutions and providing guidance for customer engagements. The ideal candidate has extensive experience in SaaS, expertise in ITSM, and a solid background in customer-facing roles. You will collaborate with internal teams and guide customers in leveraging Atlassian products effectively. The position offers the flexibility of working remotely or from the office.

Benefits

Health and wellbeing resources

Paid volunteer days

Qualifications

• Relevant Enterprise customer-facing roles.
• Experience helping an organization adopt an Atlassian or similar product.
• Experience working on cross-team projects is a plus.

Responsibilities

• Create technical solutions and prescriptive guidance for customer engagements.
• Understand technical requirements and guide implementation of solutions.
• Collaborate with Engagement Managers and deliver guidance that ensures continued progress.

Skills

Extensive experience within SaaS companies

Demonstrated expertise in ITSM

Technical product demonstration and documentation experience

Experience supporting the entire lifecycle of the Atlassian Ecosystem

Comfort speaking to and influencing customer's technical teams

Job description

Overview

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities.

To help our teams work together effectively, this role requires you to be located in the UK. We don't offer relocation support for this role.

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organisations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Senior Solution Consultant with an ITSM focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realisation for clients who have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

Responsibilities

What you'll do

• Create technical solutions and prescriptive guidance for direct customer engagements
• Grow your existing deep technical expertise in ITSM, Analytics, and AI, staying up-to-date on all new capabilities to support varied customer needs
• Understand technical requirements, guide implementation of solutions, and ensure successful adoption
• Collaborate with Engagement Managers and other team members to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
• Drive value with internal teams across product and Customer Success to improve the Atlassian product offerings
• Collaborate across Advisory Services and other internal and external teams to support the client, identify and promote expansion opportunities, and drive success
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Qualifications

Your background

• Extensive experience within SaaS companies
• Relevant Enterprise customer-facing roles
• Demonstrated expertise in ITSM
• Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps.
• Technical product demonstration, documentation, and presentation experience
• Comfort speaking to and influencing a customer's technical teams
• Experience helping an organization adopt an Atlassian or similar product

It's great if you have, but not required

• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experience working with large customers in a consulting or technical expert capacity
• Experience of migrating to Atlassian cloud.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh