Senior ServiceNow ITOM Architect – Discovery & CMDB

CBS Butler; Walton-le-Dale; Hybrid; GBP 115,000 - 125,000; Full time

Job summary

CBS Butler is seeking an experienced ServiceNow ITOM Architect to lead architecture and delivery of enterprise-scale ITOM capabilities. The role focuses on defining scalable solutions across Discovery, Service Mapping, CMDB, and Event Management, with emphasis on secure integrations and governance.

The candidate will work with stakeholders to shape roadmaps, ensure data quality in CMDB, and guide development teams toward best-practice implementations within a hybrid environment.

Qualifications

• Proven experience as a ServiceNow Architect.
• Hands-on ITOM experience in complex enterprise environments.
• Strong experience across Discovery, Service Mapping, CMDB, Event Management and Cloud Discovery.

Responsibilities

• Lead architecture and solution design across ServiceNow ITOM implementations.
• Define technical architecture for Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB.
• Provide architecture governance, technical assurance, and guidance across ServiceNow delivery teams.
• Design secure, scalable integrations between ServiceNow and third-party tooling.
• Support solution estimation, planning, governance, and technical approvals.
• Work with customer stakeholders to develop architecture roadmaps.
• Ensure CMDB architecture supports service visibility and data quality.
• Provide technical leadership to developers and project teams.
• Contribute to solution reviews, bid responses, and client presentations.
• Ensure all solutions align with ServiceNow best practices and security requirements.

Skills

ServiceNow Architect

ITOM design

Discovery

Service Mapping

CMDB

Event Management

Cloud Discovery

Operational Intelligence

ITIL

Enterprise monitoring integration

Tools

ServiceNow

Job description

CBS Butler is seeking an experienced ServiceNow ITOM Architect to lead architecture and delivery of enterprise-scale ITOM capabilities. The role focuses on defining scalable solutions across Discovery, Service Mapping, CMDB, and Event Management, with emphasis on secure integrations and governance.

The candidate will work with stakeholders to shape roadmaps, ensure data quality in CMDB, and guide development teams toward best-practice implementations within a hybrid environment.