ServiceNow ITOM Architect

KBC Technologies Group; Reading; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology solutions provider in the UK is seeking an experienced ServiceNow ITOM Event Management Architect to design and optimize SaaS-based ITOM solutions. This role involves translating business requirements into scalable solutions while ensuring adherence to best practices. The ideal candidate will have strong hands-on experience with ServiceNow, specifically in ITOM/Event Management, as well as expertise in integration and CMDB standards. Competitive remuneration and a collaborative work environment are offered.

Qualifications

• Strong hands-on experience implementing ServiceNow SaaS solutions, specifically ITOM/Event Management.
• Deep expertise in CMDB and CSDM framework.
• Experience in Service Mapping and pattern debugging.

Responsibilities

• Lead the architecture, configuration, and deployment of ServiceNow ITOM Event Management.
• Translate functional and technical requirements into technical specifications.
• Collaborate with executives, SMEs, and business stakeholders on solution assessments.

Skills

ServiceNow SaaS solutions

Alert correlation

Deduplication and suppression

CMDB

CSDM framework

Horizontal Discovery

Cloud Discovery (AWS, Azure, GCP)

Service Mapping

Integration (SNMP traps, REST/SOAP APIs, MID Server, Webhooks)

ITIL/ITSM processes

Job description

We are seeking an experienced ServiceNow ITOM Event Management Architect to design, implement, and optimize ServiceNow SaaS-based ITOM Event Management solutions.

The ideal candidate will act as a technical SME and thought leader, translating business requirements into scalable, high-availability enterprise solutions while ensuring best practices across architecture, governance, and integrations.

Key Responsibilities

• Lead the architecture, configuration, and deployment of ServiceNow ITOM Event Management.
• Integrate ServiceNow with monitoring tools such as:
• Splunk
• AppDynamics
• Using SNMP traps, REST/SOAP APIs, webhooks, and MID Server.
• Develop and maintain:
• Alert correlation
• Deduplication and suppression logic
• Design and optimize:
• Impact maps
• Ensure CMDB integrity and alignment with CSDM standards.
• Manage Discovery scheduling (including cloud Discovery) and assess network impact.
• Provide technical leadership across multi-tier, multi-tenant implementations.
• Translate functional and technical requirements into:
• Technical specifications
• Troubleshoot production and test issues, perform root cause analysis, and implement resolutions.
• Collaborate with executives, SMEs, and business stakeholders on solution assessments and roadmap planning.
• Provide post-implementation support and continuously optimize event management processes.

Mandatory Skills

• Strong hands-on experience implementing ServiceNow SaaS solutions, specifically ITOM/Event Management.
• Alert correlation
• Deduplication and suppression
• Strong integration experience using:
• SNMP traps
• REST/SOAP APIs
• MID Server
• Webhooks
• Deep expertise in:
• CMDB
• CSDM framework
• Horizontal Discovery
• Cloud Discovery (AWS, Azure, GCP)
• Experience in Service Mapping and pattern debugging.
• Strong understanding of ITIL/ITSM processes: