ServiceNow ITOM Architect

CBSbutler Ltd.; Preston; Hybrid; GBP 115,000 - 125,000; Full time

Job summary

CBSbutler Ltd. is seeking an experienced ServiceNow ITOM Architect to provide architectural leadership across the design and delivery of ITOM capabilities in a complex enterprise environment. You will work with stakeholders to design scalable, secure ServiceNow solutions in Preston, with hybrid delivery and an Inside IR35 stance.

The role emphasizes hands-on ITOM expertise across Discovery, Service Mapping, CMDB and Cloud Discovery, plus governance and technical leadership across delivery teams.

Qualifications

• Proven experience as a ServiceNow Architect.
• Extensive hands-on ITOM design and delivery experience.
• Expertise across Discovery, Service Mapping, CMDB, Event Management, Cloud Discovery.
• Experience integrating ServiceNow with enterprise tooling.
• Strong ITIL and enterprise service management knowledge.
• Excellent stakeholder management and leadership.

Responsibilities

• Lead architecture and solution design across ServiceNow ITOM implementations.
• Define technical architecture for Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB.
• Provide architecture governance and guidance across delivery teams.
• Design secure, scalable integrations between ServiceNow and third-party tooling.
• Support solution estimation, planning, governance, and approvals.
• Work with stakeholders to develop architecture roadmaps.
• Ensure CMDB supports service visibility and data quality.
• Provide technical leadership to developers and project teams.
• Contribute to reviews, bid responses, and client presentations.
• Ensure solutions align with ServiceNow best practices and security requirements.

Skills

ServiceNow Architect

ITOM

Discovery

Service Mapping

CMDB

Event Management

Cloud Discovery

ITIL

Stakeholder management

Technical leadership

Tools

ServiceNow

Job description

ServiceNow ITOM Architect

Rate: £625 - £675 per day - Inside IR35
Location: Preston / Hybrid
Duration: 3 months, rolling
Clearance: SC Cleared - Sole UK Nationals

About the Role

We are seeking an experienced ServiceNow ITOM Architect to provide architectural leadership across the design and delivery of ServiceNow IT Operations Management capabilities within a complex enterprise environment.

The successful candidate will bring strong hands-on ITOM expertise, with a particular focus on Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery. You will work closely with customer stakeholders, technical teams, and delivery functions to design scalable solutions aligned with ServiceNow best practice and business requirements.

Key Responsibilities

• Lead architecture and solution design activities across ServiceNow ITOM implementations.
• Define technical architecture for Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB.
• Provide architecture governance, technical assurance, and guidance across ServiceNow delivery teams.
• Design secure, scalable, and maintainable integrations between ServiceNow and third-party enterprise tooling.
• Support solution estimation, planning, governance, and technical approvals.
• Work directly with customer stakeholders to understand requirements and develop effective architecture roadmaps.
• Ensure CMDB architecture supports service visibility, operational processes, data quality, and reporting requirements.
• Provide technical leadership and guidance to ServiceNow developers, administrators, and project teams.
• Contribute to solution reviews, bid responses, and client presentations where required.
• Ensure all solutions align with ServiceNow best practice, enterprise architecture principles, and security requirements.

Essential Skills & Experience

• Proven experience working as a ServiceNow Architect.
• Extensive hands‑on experience designing and delivering ServiceNow ITOM solutions.
• Strong expertise across:
  • ServiceNow Discovery
  • Service Mapping
  • CMDB
  • Event Management
  • Cloud Discovery
• Experience with Operational Intelligence would be desirable.
• Strong experience integrating ServiceNow with enterprise monitoring, infrastructure, and third‑party tooling.
• Strong understanding of ITIL and enterprise service management practices.
• Proven ability to design secure, scalable, and maintainable ServiceNow solutions.
• Excellent stakeholder management, communication, and technical leadership skills.

Desirable Experience & Qualifications

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA).
• ServiceNow Certified System Administrator and/or ITOM certifications.
• Experience working within regulated, government, or defence environments.
• Experience supporting large-scale ServiceNow transformation programmes.

Opportunity Overview

This is an excellent opportunity for an experienced ServiceNow ITOM Architect to take a leading role in the architecture and delivery of enterprise‑scale ServiceNow capabilities.

You will have the opportunity to influence technical strategy, work directly with senior stakeholders, and shape solutions across the wider ITOM landscape.