ServiceNow ITOM Architect – Enterprise-Scale & Integrations

Experis - ManpowerGroup; Preston; Hybrid; GBP 85,000 - 125,000; Full time

Job summary

Experis - ManpowerGroup is seeking a ServiceNow ITOM Technical Architect to lead design and delivery of ITOM capabilities in a large enterprise. This hybrid Preston role focuses on scalable, secure, maintainable solutions and technical governance.

You will drive architecture across Discovery, Service Mapping, CMDB, Event Management and Cloud Discovery, collaborating with delivery teams and stakeholders to shape roadmaps and ensure successful outcomes within complex environments.

Qualifications

• Proven experience as a ServiceNow Architect with ITOM focus.
• Hands-on delivery experience across ITOM modules (Discovery, Service Mapping, CMDB, Event Management).
• Strong governance, architecture leadership, and stakeholder communication skills.

Responsibilities

• Lead architecture and solution design for ServiceNow ITOM implementations.
• Define technical architecture across Discovery, Service Mapping, CMDB, Event Management, Cloud Discovery.
• Provide governance and technical assurance across delivery teams.
• Design integrations between ServiceNow and enterprise monitoring/infrastructure tools.
• Support solution estimation, planning, and architectural approvals.
• Collaborate with stakeholders to define requirements and future-state roadmaps.
• Ensure CMDB design supports operations, visibility, and reporting needs.
• Provide technical leadership to developers, administrators, and project teams.
• Support client presentations, solution reviews, and bid activities as required.

Skills

ServiceNow Architect

ServiceNow ITOM

Discovery

Service Mapping

CMDB

Event Management

Cloud Discovery

ITIL

Stakeholder Management

Enterprise Environments

Job description

Experis - ManpowerGroup is seeking a ServiceNow ITOM Technical Architect to lead design and delivery of ITOM capabilities in a large enterprise. This hybrid Preston role focuses on scalable, secure, maintainable solutions and technical governance.

You will drive architecture across Discovery, Service Mapping, CMDB, Event Management and Cloud Discovery, collaborating with delivery teams and stakeholders to shape roadmaps and ensure successful outcomes within complex environments.