Senior ServiceNow ITOM Architect — Hybrid, SC Cleared

CBSbutler Ltd.; Preston; Hybrid; GBP 115,000 - 125,000; Full time

Job summary

CBSbutler Ltd. is seeking an experienced ServiceNow ITOM Architect to provide architectural leadership across the design and delivery of ITOM capabilities in a complex enterprise environment. You will work with stakeholders to design scalable, secure ServiceNow solutions in Preston, with hybrid delivery and an Inside IR35 stance.

The role emphasizes hands-on ITOM expertise across Discovery, Service Mapping, CMDB and Cloud Discovery, plus governance and technical leadership across delivery teams.

Qualifications

• Proven experience as a ServiceNow Architect.
• Extensive hands-on ITOM design and delivery experience.
• Expertise across Discovery, Service Mapping, CMDB, Event Management, Cloud Discovery.
• Experience integrating ServiceNow with enterprise tooling.
• Strong ITIL and enterprise service management knowledge.
• Excellent stakeholder management and leadership.

Responsibilities

• Lead architecture and solution design across ServiceNow ITOM implementations.
• Define technical architecture for Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB.
• Provide architecture governance and guidance across delivery teams.
• Design secure, scalable integrations between ServiceNow and third-party tooling.
• Support solution estimation, planning, governance, and approvals.
• Work with stakeholders to develop architecture roadmaps.
• Ensure CMDB supports service visibility and data quality.
• Provide technical leadership to developers and project teams.
• Contribute to reviews, bid responses, and client presentations.
• Ensure solutions align with ServiceNow best practices and security requirements.

Skills

ServiceNow Architect

ITOM

Discovery

Service Mapping

CMDB

Event Management

Cloud Discovery

ITIL

Stakeholder management

Technical leadership

Tools

ServiceNow

Job description

CBSbutler Ltd. is seeking an experienced ServiceNow ITOM Architect to provide architectural leadership across the design and delivery of ITOM capabilities in a complex enterprise environment. You will work with stakeholders to design scalable, secure ServiceNow solutions in Preston, with hybrid delivery and an Inside IR35 stance.

The role emphasizes hands-on ITOM expertise across Discovery, Service Mapping, CMDB and Cloud Discovery, plus governance and technical leadership across delivery teams.