Senior ServiceNow ITOM Architect - SC Cleared

CBSbutler Holdings Limited trading as CBSbutler; Preston; Hybrid; GBP 115,000 - 125,000; Full time

Job summary

CBSbutler Holdings Limited trading as CBSbutler is seeking an experienced ServiceNow ITOM Architect to lead architectural design and delivery for IT Operations Management in a complex enterprise environment. The role focuses on Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery, with strong stakeholder collaboration.

The successful candidate will provide technical leadership, governance, and scalable integration strategies across ServiceNow implementations.

Qualifications

• Proven experience working as a ServiceNow Architect.
• Extensive hands-on experience designing and delivering ServiceNow ITOM solutions.
• Strong expertise across: Discovery, Service Mapping, CMDB, Event Management, Cloud Discovery.
• Experience with ITIL and enterprise service management practices.

Responsibilities

• Lead architecture and solution design activities across ServiceNow ITOM implementations.
• Define technical architecture for Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB.
• Provide architecture governance, technical assurance, and guidance across ServiceNow delivery teams.
• Design secure, scalable integrations between ServiceNow and third-party enterprise tooling.
• Support solution estimation, planning, governance, and technical approvals.
• Work with customer stakeholders to understand requirements and develop architecture roadmaps.
• Ensure CMDB architecture supports service visibility, data quality, and reporting requirements.
• Provide technical leadership to ServiceNow developers, administrators, and project teams.
• Contribute to solution reviews, bid responses, and client presentations.

Skills

ServiceNow

ITOM

Discovery

Service Mapping

CMDB

Event Management

Cloud Discovery

ITIL

Job description

CBSbutler Holdings Limited trading as CBSbutler is seeking an experienced ServiceNow ITOM Architect to lead architectural design and delivery for IT Operations Management in a complex enterprise environment. The role focuses on Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery, with strong stakeholder collaboration.

The successful candidate will provide technical leadership, governance, and scalable integration strategies across ServiceNow implementations.