Senior ServiceNow Engineer — Platform & Automation Leader

Freshfields; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading IT organization in Manchester is seeking a Senior ServiceNow Developer to lead the development and enhancement of their ServiceNow platform. This role involves collaborating with stakeholders to translate business needs, driving platform improvements, and mentoring junior developers. Ideal candidates will have strong technical expertise in ITSM and ServiceNow, and excellent communication skills. The organization promotes a people-first culture with opportunities for professional development and impact in a supportive environment.

Benefits

Professional development opportunities

Support for certifications

Collaborative work environment

Qualifications

• Strong technical understanding & expertise of ITSM lifecycle.
• Experience with integrations and programming.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead development of ServiceNow modules.
• Collaborate with stakeholders for technical solutions.
• Drive platform improvements and automations.

Skills

Technical understanding of ITSM lifecycle

Expertise in ServiceNow architecture

Communication skills

Stakeholder engagement

Education

ServiceNow CSA/CAD certification

ITIL certification

Tools

Azure DevOps

Job description

A leading IT organization in Manchester is seeking a Senior ServiceNow Developer to lead the development and enhancement of their ServiceNow platform. This role involves collaborating with stakeholders to translate business needs, driving platform improvements, and mentoring junior developers. Ideal candidates will have strong technical expertise in ITSM and ServiceNow, and excellent communication skills. The organization promotes a people-first culture with opportunities for professional development and impact in a supportive environment.