Senior ServiceNow Architect for AI-Driven Transformation

Accenture UK; Greater London; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

25 days vacation

Fitness classes app

Gym discounts

Private medical insurance

Charitable leave

Job summary

Accenture in London seeks a ServiceNow Technical Architect to lead end-to-end architecture, governance, and delivery across ITOM, IRM, CSM, TSM and related AI capabilities. You will define target architectures, mentor teams, and work with sales on presales.

The role requires ServiceNow certifications, strong integration and cloud experience, and a proven track record in large-scale transformation programmes. Excellent client-facing and leadership skills are essential.

Qualifications

• ServiceNow certifications in ITSM/CSM/IRM and Developer/Admin tracks are preferred.
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms.
• Experience leading large-scale ServiceNow transformation programmes.
• Ability to translate business outcomes into scalable technical solutions.
• Excellent client-facing, presentation and leadership skills.

Responsibilities

• Lead end-to-end architecture, design and governance of ServiceNow solutions across ITOM, IRM, CSM, TSM, AI capabilities and related frameworks.
• Ensure delivery aligns with scope, objectives, enterprise standards, and best practices.
• Act as trusted advisor to clients on platform adoption, roadmap, and digital transformation initiatives.
• Define target architecture and blueprints enabling scalable, resilient operating models.
• Lead architecture discussions, workshops and technical design reviews with stakeholders and executives.
• Drive platform innovation with AI, automation, predictive analytics and Agentic AI.
• Own complex technical decisions, risks, integrations and governance.
• Guide development teams through design, implementation and deployment phases.
• Collaborate with sales/accounts on presales, demonstrations, proposals and technical estimations.
• Mentor architects, developers and consultants to foster technical excellence.

Skills

ServiceNow Admin Certification

ServiceNow Developer Certification

ITSM

CSM

IRM

Technical Architect certification

Integration architecture

Cloud technologies

Enterprise platforms

Large-scale transformation

Pre-sales

Job description

Accenture in London seeks a ServiceNow Technical Architect to lead end-to-end architecture, governance, and delivery across ITOM, IRM, CSM, TSM and related AI capabilities. You will define target architectures, mentor teams, and work with sales on presales.

The role requires ServiceNow certifications, strong integration and cloud experience, and a proven track record in large-scale transformation programmes. Excellent client-facing and leadership skills are essential.