ServiceNow Lead Developer

Accenture; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Accenture in London is seeking a ServiceNow Lead Developer to drive the design, development and delivery of complex ServiceNow solutions across ITSM, ITOM, CSM and IRM. You will lead architectural decisions, mentor development teams, and ensure governance and best practices while delivering scalable integrations with REST, SOAP and Flow Designer.

The role includes AI-enabled capabilities like Now Assist and Agentic AI, plus strong stakeholder management and client-facing leadership.

Qualifications

• Strong hands-on ServiceNow development experience.
• Certifications in System Administration and Application Developer preferred.
• Experience delivering enterprise-scale ServiceNow implementations.
• Strong integration knowledge and cloud platforms.
• Excellent stakeholder management and client-facing leadership skills.

Responsibilities

• Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities.
• Translate architectural designs and functional requirements into scalable technical solutions.
• Design and develop complex workflows, business rules, integrations, portal experiences, automation solutions, and AI-enabled capabilities.
• Act as the technical lead for development teams, ensuring adherence to coding standards, development best practices, and platform governance.
• Drive solution quality through code reviews, technical mentoring, and deployment governance.
• Develop integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server, and external platforms.
• Implement AI-powered use cases leveraging Now Assist, predictive intelligence, virtual agents, and Agentic AI workflows.
• Work closely with architects, business analysts, product owners, and client stakeholders to deliver successful solutions.
• Support troubleshooting, defect resolution, technical documentation, and performance optimisation activities.
• Contribute to reusable components, accelerators, development standards, and automation frameworks.
• Ensure solutions are scalable, secure and aligned to ServiceNow best practices.
• Provide technical leadership to development teams and code reviews.

Skills

ServiceNow development

JavaScript

Flow Designer

IntegrationHub

MID Server

REST

SOAP

Now Assist

Agentic AI

AIOps

ITSM

ITOM

IRM

CSM

TSM

Architecture

Tools

REST

SOAP

Job description

Job: ServiceNow Lead Developer

Location: London

Career Level: 8-9

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO.

As a Team

You’ll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you’ll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

This role exerts a company-wide cross-functional influence and helps provide strategic leadership or vision to the whole organisation. As ServiceNow Technical Architect you will hold Technical responsibility for applications across the delivery of Professional Services ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.

As a ServiceNow Lead Developer, you will:

• Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities.
• Translate architectural designs and functional requirements into scalable technical solutions.
• Design and develop complex workflows, business rules, integrations, portal experiences, automation solutions, and AI-enabled capabilities.
• Act as the technical lead for development teams, ensuring adherence to coding standards, development best practices, and platform governance.
• Drive solution quality through code reviews, technical mentoring, and deployment governance.
• Develop integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server, and external platforms.
• Implement AI-powered use cases leveraging Now Assist, predictive intelligence, virtual agents, and Agentic AI workflows.
• Work closely with architects, business analysts, product owners, and client stakeholders to deliver successful solutions.
• Support troubleshooting, defect resolution, technical documentation, and performance optimisation activities.
• Contribute to reusable components, accelerators, development standards, and automation frameworks.
• Ensure solutions are scalable, secure and aligned to ServiceNow best practices.
• Provide technical leadership to development teams and code reviews.

We are looking for experience in the following skills:

• Strong hands-on ServiceNow development experience.
• ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory.
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms.
• Ability to translate business outcomes into scalable technical solutions.
• Excellent client-facing, presentation and leadership skills.
• Proficiency in JavaScript, Flow Designer, IntegrationHub and ServiceNow development frameworks.
• Experience delivering enterprise-scale ServiceNow implementations.
• Strong understanding of platform architecture and integration patterns.
• Excellent stakeholder management and communication skills.
• Expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM) is desirable. Experience with AIOps, Now Assist, Agentic AI, and related business process transformation initiatives would be highly advantageous.
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Understanding of and experience selling to enterprise I