ServiceNow Technical Architect

Accenture; Greater London; Vor Ort; GBP 90.000 - 130.000; Vollzeit

Zusammenfassung

Accenture in London is seeking a ServiceNow Technical Architect to lead cross-functional architecture across ITOM, IRM, CSM, TSM, AIOps and Now Assist.

You will own the technical scope, align solutions with best practices, mentor developers and consultants, and collaborate with sales for presales, demonstrations and technical estimations.

Qualifikationen

• ServiceNow certifications in Admin, CAD, ITSM/CSM/IRM recommended.
• Strong knowledge of integration architecture, cloud tech and enterprise platforms.
• Experience leading large-scale ServiceNow transformation programmes.
• Excellent client-facing, presentation and leadership skills.
• Pre-sales experience across ITSM, ITOM, IRM, CSM, TSM; knowledge of AI/agentic solutions advantageous.

Aufgaben

• Lead end-to-end architecture and governance of ServiceNow solutions.
• Ensure delivery aligns with scope, objectives and best practices.
• Advise clients on platform adoption, roadmaps and digital transformation.
• Define target architecture and scalable blueprints for services.
• Lead architecture discussions and design reviews with stakeholders.
• Mentor architects, developers and consultants.
• Drive innovation with AI, automation and predictive analytics.
• Support presales with demonstrations and technical estimations.

Kenntnisse

ServiceNow Admin cert

ServiceNow CAD cert

ITSM

CSM

IRM

Technical Architecture

Pre-sales

Tools

Integration tools

Cloud platforms

Enterprise platforms

Jobbeschreibung

ServiceNow Technical Architect

Location: London

Career Level: 8-6

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Values and Culture

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

"Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO.

As a Team

You’ll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you’ll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

Role Overview

This role exerts a company-wide cross-functional influence and helps provide strategic leadership or vision to the whole organisation. As ServiceNow Technical Architect you will hold Technical responsibility for applications across the delivery of Professional Services ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.

Key Responsibilities

• Lead the end-to-end architecture, design, and technical governance of ServiceNow solutions across IT Operations Management (ITOM), Integrated Risk Management (IRM), Customer Service Management (CSM), Telecommunications Service Management (TSM), AIOps, Now Assist, and Agentic AI capabilities.
• Ensure solution delivery aligns with agreed scope, business objectives, enterprise architecture standards, and ServiceNow best practices.
• Act as a trusted advisor to clients, providing strategic guidance on ServiceNow platform adoption, roadmap planning, and digital transformation initiatives.
• Define target architecture and solution blueprints that enable scalable, resilient, and service-aware operating models.
• Lead architecture discussions, workshops, and technical design reviews with client stakeholders and executive leadership teams.
• Drive ServiceNow platform innovation by leveraging AI-powered capabilities, automation, predictive analytics, and Agentic AI frameworks.
• Take ownership of complex technical decisions, architecture risks, integration strategies, and platform governance activities.
• Guide the development teams through design, implementation and deployment phases.
• Collaborate with sales and account teams to support presales activities, solution demonstrations, proposal responses, and technical estimations.
• Mentor architects, developers, and consultants, fostering technical excellence and continuous knowledge sharing.
• Drive innovation and adoption of emerging ServiceNow capabilities.
• Contribute to organisational thought leadership through whitepapers, architecture patterns, accelerators, reusable assets, and community engagement.

Required Experience and Skills

• ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms.
• Experience leading large-scale ServiceNow transformation programmes.
• Ability to translate business outcomes into scalable technical solutions.
• Excellent client-facing, presentation and leadership skills.
• Strong pre-sales experience with expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM). Experience with AIOps, Now Assist, Agentic AI, and related business process transformation initiatives would be highly advantageous.

Exhibits prior and current technical expertise in web technology and the ability to learn new technology.

Understanding of and experience selling