Senior ServiceNow Lead Developer: AI & ITOM Expert

Accenture UK; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days vacation per year

App-based fitness classes

Private medical insurance

Job summary

Accenture in London is seeking a ServiceNow Lead Developer to drive the design and delivery of complex ServiceNow solutions. You will lead development across ITOM, ITSM, CSM, IRM, and AI-enabled workloads, mentoring teams and ensuring best practices.

Join a global technology leader offering a competitive salary, extensive benefits, and opportunities to work with cutting-edge platforms in a fast-paced, collaborative environment.

Qualifications

• Strong hands-on ServiceNow development experience.
• ServiceNow certifications in System Administration, ServiceNow Certified Application Developer, ITSM/CSM/IRM implementations.
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms.
• Ability to translate business outcomes into scalable technical solutions.
• Excellent client-facing, presentation and leadership skills.
• Proficiency in JavaScript, Flow Designer, IntegrationHub and ServiceNow development frameworks.
• Experience delivering enterprise-scale ServiceNow implementations.
• Strong understanding of platform architecture and integration patterns.
• Excellent stakeholder management and communication skills.
• Expertise across ITSM, ITOM, IRM, CSM, TSM; advantageous AI capabilities.

Responsibilities

• Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities.
• Translate architectural designs and functional requirements into scalable technical solutions.
• Design and develop complex workflows, business rules, integrations, portal experiences, automation solutions, and AI‑enabled capabilities.
• Act as the technical lead for development teams, ensuring adherence to coding standards, development best practices, and platform governance.
• Drive solution quality through code reviews, technical mentoring, and deployment governance.
• Develop integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server, and external platforms.
• Implement AI‑powered use cases leveraging Now Assist, predictive intelligence, virtual agents, and Agentic AI workflows.
• Work closely with architects, business analysts, product owners, and client stakeholders to deliver successful solutions.
• Support troubleshooting, defect resolution, technical documentation, and performance optimisation activities.
• Contribute to reusable components, accelerators, development standards, and automation frameworks.
• Ensure solutions are scalable, secure and aligned to ServiceNow best practices.
• Provide technical leadership to development teams and code reviews.

Skills

ServiceNow development

ServiceNow Certification

Integration architecture

Cloud technologies

Client-facing

JavaScript

Flow Designer

IntegrationHub

REST

SOAP

Tools

Flow Designer

IntegrationHub

REST

SOAP

Job description

Accenture in London is seeking a ServiceNow Lead Developer to drive the design and delivery of complex ServiceNow solutions. You will lead development across ITOM, ITSM, CSM, IRM, and AI-enabled workloads, mentoring teams and ensuring best practices.

Join a global technology leader offering a competitive salary, extensive benefits, and opportunities to work with cutting-edge platforms in a fast-paced, collaborative environment.