ServiceNow Lead Developer – AI-Driven ITOM/CSM Lead (London)

Accenture; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Accenture in London is seeking a ServiceNow Lead Developer to drive the design, development and delivery of complex ServiceNow solutions across ITSM, ITOM, CSM and IRM. You will lead architectural decisions, mentor development teams, and ensure governance and best practices while delivering scalable integrations with REST, SOAP and Flow Designer.

The role includes AI-enabled capabilities like Now Assist and Agentic AI, plus strong stakeholder management and client-facing leadership.

Qualifications

• Strong hands-on ServiceNow development experience.
• Certifications in System Administration and Application Developer preferred.
• Experience delivering enterprise-scale ServiceNow implementations.
• Strong integration knowledge and cloud platforms.
• Excellent stakeholder management and client-facing leadership skills.

Responsibilities

• Lead the technical implementation and development of ServiceNow solutions across ITOM, IRM, CSM, TSM, Event management, Service Mapping, AIOps, Now Assist, and Agentic AI capabilities.
• Translate architectural designs and functional requirements into scalable technical solutions.
• Design and develop complex workflows, business rules, integrations, portal experiences, automation solutions, and AI-enabled capabilities.
• Act as the technical lead for development teams, ensuring adherence to coding standards, development best practices, and platform governance.
• Drive solution quality through code reviews, technical mentoring, and deployment governance.
• Develop integrations using REST, SOAP, Flow Designer, IntegrationHub, MID Server, and external platforms.
• Implement AI-powered use cases leveraging Now Assist, predictive intelligence, virtual agents, and Agentic AI workflows.
• Work closely with architects, business analysts, product owners, and client stakeholders to deliver successful solutions.
• Support troubleshooting, defect resolution, technical documentation, and performance optimisation activities.
• Contribute to reusable components, accelerators, development standards, and automation frameworks.
• Ensure solutions are scalable, secure and aligned to ServiceNow best practices.
• Provide technical leadership to development teams and code reviews.

Skills

ServiceNow development

JavaScript

Flow Designer

IntegrationHub

MID Server

REST

SOAP

Now Assist

Agentic AI

AIOps

ITSM

ITOM

IRM

CSM

TSM

Architecture

Tools

REST

SOAP

Job description

Accenture in London is seeking a ServiceNow Lead Developer to drive the design, development and delivery of complex ServiceNow solutions across ITSM, ITOM, CSM and IRM. You will lead architectural decisions, mentor development teams, and ensure governance and best practices while delivering scalable integrations with REST, SOAP and Flow Designer.

The role includes AI-enabled capabilities like Now Assist and Agentic AI, plus strong stakeholder management and client-facing leadership.