ServiceNow Technical Architect

Accenture PLC; Greater London; On-site; GBP 110,000 - 150,000; Full time

Benefits offered by this job

25 days vacation

App-based fitness classes

Gym discounts

Private medical insurance

Charitable leave (3 days)

Job summary

Accenture in London is seeking a ServiceNow Technical Architect to lead end-to-end architecture across ITOM, IRM, CSM and related services. You’ll guide clients on platform adoption, roadmaps and digital transformation, while shaping target architectures and governance across engagements.

You will collaborate with delivery, sales and leadership teams to drive innovation, maintain best practices, and mentor junior architects and consultants.

Qualifications

• ServiceNow certifications: System Administration, Application Developer, ITSM/CSM/IRM specialty; Technical Architect certs desirable but not mandatory.
• Ability to translate business outcomes into scalable technical solutions.
• Experience leading large-scale ServiceNow transformation programmes.
• Excellent client-facing, presentation and leadership skills.
• SC clearance is desirable or may be required.

Responsibilities

• Lead end-to-end architecture, design, and governance of ServiceNow solutions across ITOM, IRM, CSM, TSM, and related capabilities.
• Ensure delivery aligns with scope, objectives, enterprise standards and best practices.
• Advise clients on platform adoption, roadmaps, and digital transformation initiatives.
• Define target architecture and blueprints for scalable, resilient operating models.
• Lead architecture discussions, design reviews, and stakeholder workshops.
• Drive platform innovation with AI, automation, predictive analytics, and Agentic AI.
• Own complex technical decisions, risks, and integration strategies.
• Guide development teams through design, implementation and deployment phases.
• Collaborate with sales and account teams on presales, demos and estimates.
• Mentor architects, developers and consultants for technical excellence.

Skills

ServiceNow certs

Integration architecture

Cloud technologies

Large-scale transformation

Client-facing leadership

Pre-sales ITSM/ITOM/CSM/TSM

AIOps & Agentic AI

Web technology

Enterprise IT architecture

Job description

ServiceNow Technical Architect

Location: London

Career Level: 8-6

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO.

As a Team

You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

This role exerts a company-wide cross-functional influence and helps provide strategic leadership or vision to the whole organisation. As ServiceNow Technical Architect you will hold Technical responsibility for applications across the delivery of Professional Services ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.

As a ServiceNow Technical Architect, you will:

• Lead the end-to-end architecture, design, and technical governance of ServiceNow solutions across IT Operations Management (ITOM), Integrated Risk Management (IRM), Customer Service Management (CSM), Telecommunications Service Management (TSM), AIOps, Now Assist, and Agentic AI capabilities.
• Ensure solution delivery aligns with agreed scope, business objectives, enterprise architecture standards, and ServiceNow best practices.
• Act as a trusted advisor to clients, providing strategic guidance on ServiceNow platform adoption, roadmap planning, and digital transformation initiatives.
• Define target architecture and solution blueprints that enable scalable, resilient, and service-aware operating models.
• Lead architecture discussions, workshops, and technical design reviews with client stakeholders and executive leadership teams.
• Drive ServiceNow platform innovation by leveraging AI-powered capabilities, automation, predictive analytics, and Agentic AI frameworks.
• Take ownership of complex technical decisions, architecture risks, integration strategies, and platform governance activities.
• Guide the development teams through design, implementation and deployment phases
• Collaborate with sales and account teams to support presales activities, solution demonstrations, proposal responses, and technical estimations.
• Mentor architects, developers, and consultants, fostering technical excellence and continuous knowledge sharing.

• Drive innovation and adoption of emerging ServiceNow capabilities.

• Contribute to organisational thought leadership through whitepapers, architecture patterns, accelerators, reusable assets, and community engagement.

We are looking for experience in the following skills:

• ServiceNow certification in System Administration, ServiceNow Certified Application Developer, Implementation Specialist in ITSM, CSM, IRM. Certified Technical Architect certification is highly desirable but not mandatory
• Strong knowledge of integration architecture, cloud technologies and enterprise platforms.
• Experience leading large-scale ServiceNow transformation programmes.
• Ability to translate business outcomes into scalable technical solutions.
• Excellent client-facing, presentation and leadership skills.
• Strong pre-sales experience with expertise across ITSM, ITOM, IRM, Customer Service Management (CSM), and Telecommunications Service Management (TSM). Experience with AIOps, Now Assist, Agentic AI, and related business process transformation initiatives would be highly advantageous.
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Understanding of and experience selling to enterprise IT architecture.
• Exhibits strong technical expertise in designing and delivering scoped application
• SC clearance is desirable, or the ability to obtain SC clearance is required.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days of vacation per year, access to app based fitness classes and discounts on range of gyms, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

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