Strategic IT Service Transition Lead

Manchester Digital; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Home Office Digital seeks a Lead Transition Service Manager to ensure new or changed IT services are operable, robust and compliant with standards. You will bridge projects and operations, drive governance and continually improve service transition.

The role requires strong stakeholder management, enterprise IT transition experience and familiarity with ServiceNow ITSM tooling. It is a full-time hybrid role with some office-based work in the UK.

Qualifications

• Designing new services and managing material changes to existing services with documentation.
• Producing high-quality deliverables across diverse contexts and environments.
• Applying structured, methodical problem-solving to complex IT transition scenarios.

Responsibilities

• Enable the process to transition projects to live service in a safe, structured manner, engaging with project teams and Enterprise Services.
• Ensure the required people, processes, suppliers and tools are in place to accept new services.
• Drive work to meet delivery deadlines without compromising quality of service.

Skills

Designing new services and changes

Stakeholder communication

Problem solving

Service design & transition

Process documentation

Enterprise IT transitions

ServiceNow ITSM

Education

ITIL Foundation

Tools

ServiceNow ITSM

Job description

Home Office Digital seeks a Lead Transition Service Manager to ensure new or changed IT services are operable, robust and compliant with standards. You will bridge projects and operations, drive governance and continually improve service transition.

The role requires strong stakeholder management, enterprise IT transition experience and familiarity with ServiceNow ITSM tooling. It is a full-time hybrid role with some office-based work in the UK.