Hybrid Service Transition Lead - Digital Transformation

Experis; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Experis is seeking an experienced Service Transition Manager in Manchester to ensure smooth handover of new or changed technology services from project delivery into operations. This role collaborates across business, technology and suppliers to establish acceptance criteria, support models and governance for go-live and beyond.

You will develop transition plans, manage RAID, and lead readiness reviews while coordinating with delivery teams and operational support.

Qualifications

• Proven experience delivering service transition activities within large-scale technology or digital transformation programmes.
• Strong understanding of IT service management principles and operational readiness.
• Experience establishing support models, SLAs, service acceptance criteria and governance processes.
• Excellent stakeholder management and communication skills.
• Strong organisational and documentation capabilities.
• Demonstrated ability to manage risks and maintain service quality during periods of change.
• Experience coordinating cross-functional teams and multiple workstreams simultaneously.

Responsibilities

• Define and implement service transition strategies and plans for new and enhanced technology services.
• Establish support models, service acceptance criteria, SLAs and operational processes.
• Ensure all documentation, knowledge transfer and service artefacts are completed before go-live.
• Lead service acceptance reviews and readiness assessments.
• Coordinate early life support and warranty periods, monitoring service performance and stability.
• Ensure smooth handover from delivery teams into business-as-usual operations.
• Develop and maintain detailed transition plans, milestones and deliverables.
• Manage service transition risks, issues, assumptions and dependencies (RAID).
• Provide regular progress reporting to programme and project stakeholders.
• Support go/no-go decision making and contribute to project stage gate reviews.
• Ensure operational requirements are embedded throughout the project lifecycle.
• Act as the primary link between project delivery teams and operational support teams.
• Build effective relationships with business stakeholders, technical teams and third-party partners.
• Facilitate resolution of transition challenges and operational readiness issues.
• Work with managed service providers to define support models, escalation paths, resolver groups and service levels.
• Support business teams during hypercare and post-implementation periods.

Skills

Service transition management

ITIL framework

Stakeholder management

Governance & compliance

Documentation & handover

Risk management

Job description

Experis is seeking an experienced Service Transition Manager in Manchester to ensure smooth handover of new or changed technology services from project delivery into operations. This role collaborates across business, technology and suppliers to establish acceptance criteria, support models and governance for go-live and beyond.

You will develop transition plans, manage RAID, and lead readiness reviews while coordinating with delivery teams and operational support.