Senior Service Transition Manager

Manchester Digital; Salford; Hybrid; GBP 63,000 - 74,000; Full time

Job summary

Manchester Digital in Salford is seeking a Lead Transition Service Manager to ensure new or changed IT services are designed with operability in mind, meeting availability, reliability and performance targets.

You will liaise with senior management and cross‑functional teams, define service transition standards, and coach junior staff while balancing office and home-based work, with a 60% office minimum.

Qualifications

• ITIL v3 or v4 Foundation qualifications are essential.
• Experience with enterprise IT transition teams.
• Knowledge of SFIA framework advantageous.

Responsibilities

• Enable the transition of projects to live service with standard gateways; involve project and enterprise services teams.
• Ensure required people, processes, suppliers and tools are in place to accept new services.
• Drive delivery to meet deadlines without compromising quality.
• Recommend rollout approaches, acceptance planning, handover requirements and early-life support.
• Maintain strong relationships with project teams, Service Management and third-party suppliers.
• Onboard new services to the Home Office ServiceNow ITSM tooling with relevant teams.

Skills

Stakeholder management

Problem solving

Communication

Service design

ITIL knowledge

Education

ITIL Foundation certification

Tools

ServiceNow

Job description

Manchester Digital in Salford is seeking a Lead Transition Service Manager to ensure new or changed IT services are designed with operability in mind, meeting availability, reliability and performance targets.

You will liaise with senior management and cross‑functional teams, define service transition standards, and coach junior staff while balancing office and home-based work, with a 60% office minimum.