Senior Service & Operations Coordinator

FM Search & Select Ltd; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading lift services provider in Glasgow is seeking a Senior Service Coordinator to manage coordination between engineers, clients, and internal teams. This full-time, permanent position requires proven experience in scheduling or planning roles, excellent organizational and communication skills, and the ability to handle escalations effectively. The role offers a competitive salary and opportunities for career development within a supportive team environment.

Benefits

Competitive salary

Clear progression and development opportunities

Supportive team environment

Qualifications

• Proven experience in a senior coordination, scheduling, or planning role.
• Comfortable handling escalations and problem-solving.
• Good IT skills including planning systems and Microsoft Office.

Responsibilities

• Coordinate planned, reactive, and project works across a large engineer workforce.
• Act as a senior point of contact for clients, handling queries and escalations.
• Plan engineer schedules to maximise productivity.

Skills

Strong organisational skills

Communication skills

Problem-solving

IT skills (Microsoft Office, CRM/CAFM)

Job description

A leading lift services provider in Glasgow is seeking a Senior Service Coordinator to manage coordination between engineers, clients, and internal teams. This full-time, permanent position requires proven experience in scheduling or planning roles, excellent organizational and communication skills, and the ability to handle escalations effectively. The role offers a competitive salary and opportunities for career development within a supportive team environment.