Senior Service Manager

Computacenter; Bristol; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading IT services company is seeking a Service Lead in Bristol to oversee service delivery and growth opportunities. The successful candidate will manage stakeholder relationships and ensure high-quality services alignment with customer outcomes. This role requires proven leadership in IT services and involves strategic growth and collaborative management. Applicants must have UK Vetting Security Clearance and be motivated for personal and team development.

Qualifications

• Proven experience in a similar leadership role within the IT services industry.
• Strong understanding of customer strategy, industry trends, and business objectives.
• Excellent communication and relationship-building skills.
• Ability to drive strategic growth and manage complex service portfolios.
• Collaborative mindset with a focus on team success and customer satisfaction.
• Active interest in personal and team development.
• UK Vetting Security Clearance

Responsibilities

• Lead and manage the Services teams, ensuring alignment with customer outcomes.
• Cultivate and manage key stakeholder relationships with customers.
• Drive growth in Contractual and Professional Services by understanding customer objectives.
• Collaborate with Sales and Delivery teams to manage relationships and opportunities.
• Manage the services improvement plan, focusing on service transformation.
• Ensure contractual obligations are met and manage commercial performance.
• Involve in pre-sales to ensure project success and oversee project delivery.
• Stay updated with industry developments and promote diversity within the team.

Job description

Location: UK - Bristol, UK - Reading | Job-ID : 212894 | Contract type : Standard | Business Unit : IT Consulting

Life on the team

You’ll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required.

You’ll be Computacenter’s leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan.

As the Service Lead, you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes.

You’ll work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.

What you’ll do

• Leadership & Management: Lead and manage the Services teams, ensuring alignment with customer outcomes. Work closely with Delivery Leadership to ensure consistent and high-quality service delivery.
• Stakeholder Relationships: Cultivate and manage key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities.
• Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter.
• Collaboration: Actively drive a One Team approach and Account Plan generation and delivery. Collaborate with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change.
• Customer Experience: Manage the services improvement plan, focusing on the 'in life' transformation of service, contract, commercial, and technical outcomes. Drive initiatives to enhance customer experience.
• Contract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L. Track and manage commercial risks and obligations.
• Professional Services: Involve in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.
• Innovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.

What you’ll need

• Proven experience in a similar leadership role within the IT services industry.
• Strong understanding of customer strategy, industry trends, and business objectives.
• Excellent communication and relationship-building skills.
• Ability to drive strategic growth and manage complex service portfolios.
• Collaborative mindset with a focus on team success and customer satisfaction.
• Active interest in personal and team development.
• UK Vetting Security Clearance

Additional information

Country: UK

Location: Flexible, but must have easy access to the South West of the UK.

Hours: 37.5