Senior Service Designer - Transformation & Roadmap

Norton Blake; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service design firm in Greater London is seeking a Senior Service Designer to transform audit processes through user-led designs and workshops. The ideal candidate should have extensive experience in service design, process reengineering, and stakeholder management, ensuring alignment between strategic goals and user needs. This mid-senior level position promises a collaborative environment with opportunities to drive cultural change and long-term improvements.

Qualifications

• Proven experience in complex large-scale service design and transformation.
• Ability to make processes leaner and digitize workflows.
• Engage SLT, manage competing priorities, and align strategies.

Responsibilities

• Move from discovery to ideation and future-state mapping.
• Conduct user interviews and workshops.
• Develop user-led blueprint for future state.

Skills

Service Design Expertise

Process Reengineering

Stakeholder Management

Facilitation

Tools & Methods knowledge

Job description

A leading service design firm in Greater London is seeking a Senior Service Designer to transform audit processes through user-led designs and workshops. The ideal candidate should have extensive experience in service design, process reengineering, and stakeholder management, ensuring alignment between strategic goals and user needs. This mid-senior level position promises a collaborative environment with opportunities to drive cultural change and long-term improvements.