Senior Service Designer — GOV.UK & Public Sector Innovation

Version 1; Birmingham; Hybrid; GBP 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Profit sharing scheme

Career development programmes

Flexible/remote working

Private healthcare cover

Life assurance

Gym discounts

Zusammenfassung

Version 1 is seeking an experienced Senior Service Designer to lead service design for a UK public sector client. You will drive discovery through live deployment, shaping end-to-end services across digital and non-digital touchpoints.

You will work with researchers, designers, product managers and policy colleagues to ensure accessible, evidence-based decisions. You will guide workshops, map journeys, and collaborate across teams to transform complex policy and operational constraints into

Qualifikationen

• Experience as a Senior Service Designer in UK central government, public sector, or GDS-aligned environments.
• Designs services in line with GOV.UK Service Standard and user-centred design principles.
• Experience across Discovery, Alpha, Beta or Live delivery phases.

Aufgaben

• Lead service design within an Agile multidisciplinary delivery team.
• Map as-is and to-be services, identifying pain points and gaps across end-to-end journeys.
• Create and maintain service blueprints, journey maps, and ecosystem maps.
• Translate research and evidence into actionable improvements.
• Facilitate workshops and co-design sessions with diverse stakeholders.
• Prototype concepts and iterate designs based on evidence.

Kenntnisse

Senior Service Designer

GOV.UK Service Standard

User-centred design

Workshop facilitation

Stakeholder management

Accessibility awareness

Miro / Lucid / prototyping tools

Tools

Miro

Lucid

Figma

Jobbeschreibung

Version 1 is seeking an experienced Senior Service Designer to lead service design for a UK public sector client. You will drive discovery through live deployment, shaping end-to-end services across digital and non-digital touchpoints.

You will work with researchers, designers, product managers and policy colleagues to ensure accessible, evidence-based decisions. You will guide workshops, map journeys, and collaborate across teams to transform complex policy and operational constraints into